Guest Experience Expert

Overview

At Sheraton Hotels & Resorts located in Riyadh, Saudi Arabia, the Guest Experience Expert role goes beyond the typical check-in and check-out tasks. This position is about crafting a unique and memorable experience for every guest. Experts take initiative to provide a broad array of services that help guests navigate their stay comfortably and enjoyably. They proactively engage in operational duties, respond to guest requests, prepare reports, and share recommendations about local attractions and events. All of these actions contribute to the overall guest experience.

Core Expectations

Regardless of specific duties, success depends on maintaining a safe work environment, abiding by company guidelines and procedures, respecting confidentiality, safeguarding company assets, upholding quality standards, and presenting a professional appearance and communication style. Guest Experience Experts remain active—standing, sitting, walking for extended periods—and participate in various tasks including moving, lifting, carrying, pushing, and placing objects under 10 pounds without assistance. Delivering these responsibilities diligently and assisting with reasonable requests ensures guest satisfaction and smooth hotel operations.

Desired Qualifications

• Educational requirement: Secondary school diploma or GED equivalent.
• No prior relevant work experience needed.
• No supervisory experience is required.
• No specific licenses or certifications are necessary.

Additional Information

Job Number: 26131137
Department: Rooms & Guest Services Operations
Full-time schedule at the location: Junction of King Fahad and King Abdullah Road, P.O. Box 90807, Riyadh 11623, Saudi Arabia.
Position type: Non-management.
Working onsite; remote work not available.

Equal Opportunity and Company Culture

Marriott International is fully committed to equal opportunity employment, including welcoming diverse associates from varied backgrounds. The company promotes an inclusive work environment free of discrimination based on disability, veteran status, or any protected characteristics under the law. Joining Sheraton means becoming part of a global community where employees are encouraged to discover their purpose, become part of an incredible global team, and bring their best selves to work. Sheraton has been fostering a space to connect and belong across over 400 communities worldwide since 1937.