Guest Experience Agent

About The Role

Skyline Tours Limited, operating as Blue Peaks Lodge & Apartments, is seeking a motivated, versatile Guest Experience Agent for a permanent full-time position in Queenstown. This role involves hands-on hospitality duties where each day is unique. The position entails delivering exceptional guest service and supporting daily property operations through administrative tasks, housekeeping assistance, and basic maintenance coordination.

Key Responsibilities

• Offer a professional and welcoming first impression to guests.
• Manage guest check-ins and check-outs efficiently.
• Handle reservations, guest inquiries via phone and email, and assist with payment processing.
• Provide comprehensive information about hotel facilities, services, and local attractions.
• Address guest concerns and complaints promptly and courteously.
• Work collaboratively with housekeeping and other team members to ensure consistent guest satisfaction.
• Monitor and report issues related to health, safety, security, and maintenance.
• Assist in room inspections, support room turnovers, and help maintain cleanliness in public areas as required.
• Perform minor maintenance duties such as changing light bulbs and identifying basic maintenance problems.
• Coordinate with external contractors and service providers for major maintenance requirements.
• Maintain accurate records and complete administrative responsibilities linked to guest services.

The Ideal Candidate

• Possesses at least six months of relevant experience in hospitality, accommodation, tourism, or customer service, or holds an equivalent Level 3 qualification.
• Familiarity with Property Management Systems (PMS) and front desk or reservation software is preferred.
• Exhibits strong verbal and written communication skills.
• Delivers excellent customer service with strong interpersonal skills.
• Demonstrates a positive, proactive approach to problem resolution.
• Capable of working independently and handling competing priorities effectively.
• Has good organizational and time-management capabilities.
• Shows a basic aptitude for maintenance tasks and willingness to acquire new skills.
• Is flexible to work rotating shifts, including weekends, evenings, and public holidays.

Compensation and Benefits

• Hourly wage ranging from $29.00 to $30.00.
• Guaranteed minimum of 30 weekly hours, with potential to work up to 50 hours during peak seasons.
• A dynamic, diverse workplace environment.
• Exclusive Skyline group benefits, such as complimentary gondola and luge rides for family and friends.
• Opportunities for professional development and career growth within an expanding organization.

Additional Information

Applicants must have the legal right to work in New Zealand. Safety is a primary concern, with adherence required to company health and safety policies, including random drug and alcohol screenings. The application deadline is October 11, 2026.