Ground Transport Officer

Company Overview

Perth Airport serves as Western Australia's central hub, linking local people, businesses, and communities with other parts of Australia and the world. Operating continuously 24/7, it plays a vital role in delivering economic, social, and cultural benefits across the region.

The airport is undergoing a transformative $5 billion infrastructure expansion, including new and enhanced terminals, a parallel runway, multi-level parking structures, and its first onsite hotel. This development aims to create an integrated airport precinct offering a world-class experience for passengers. The Perth Airport estate also manages over 2,100 hectares with a $1.5 billion industrial and commercial asset portfolio, with many opportunities for future growth.

Role Summary

We are seeking multiple Ground Transport Officers to join our team, working a rotating shift schedule with alternating day and night shifts. The role involves monitoring car parks and terminal forecourts to ensure safety and provide exceptional customer service.

Key Responsibilities

• Guide and assist all visitors at Perth Airport with information and support.
• Deliver high-quality customer service and respond promptly to visitor inquiries.
• Carry out regular patrols and inspections of airport roadways, forecourts, and facilities.
• Identify hazards, defects, or suspicious activities and maintain area safety.
• Maintain precise records concerning health and safety, training, and customer service activities.

Candidate Profile

• Demonstrated passion and experience in customer service roles.
• Comfortable working outdoors and able to manage 12-hour rotating shifts (2 days on, 2 nights on, 4 days off).
• Strong listening, communication skills, and empathy when dealing with customers.
• Ability to remain composed and professional in challenging situations.
• Possess a valid full Driver’s Licence.
• Experience with traffic management certifications RIIWHS302D (Implement traffic management plan) and RIIWHS250D (Control traffic using stop-slow bat) is preferred; first aid certification and white card are advantageous but training will be provided.

Benefits

• Supportive and collaborative team environment.
• Modern workplace facilities with a focus on work-life balance.
• Competitive pay and benefits package.
• Complimentary onsite parking.

Sustainability Commitment

Perth Airport is dedicated to environmentally and socially responsible operations, embedding sustainability across all business areas and emphasizing Environmental, Social, People, and Governance (ESPG) goals.