Grocery/Lead Clerk

Job Overview

Deliver exceptional customer service to create a welcoming shopping experience. Maintain a safe, clean environment that encourages customer loyalty. Support the department manager in achieving sales and profitability goals, while monitoring quality assurance standards. Uphold the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Primary Responsibilities

• Foster trust and respect among team members through a positive outlook.
• Ensure customers feel valued by answering questions about products within the department and store-wide.
• Maintain comprehensive knowledge of department products to assist customers effectively and offer recommendations.
• Provide product samples to help customers explore and try new items.
• Inform customers about current grocery specials.
• Supply fresh ordered products to customers.
• Recommend grocery items tailored to customer needs and preferences.
• Check product freshness regularly, reviewing sell-by dates and taking necessary actions.
• Label, stock shelves, and manage inventory for the department.
• Report discrepancies in product orders or shipments to management.
• Stay informed about current, upcoming, seasonal, and special promotional advertisements.
• Comply with all food safety regulations and guidelines.
• Monitor and maintain appropriate temperatures in cases and coolers, keeping accurate logs.
• Support safety initiatives by following protocols, identifying hazards, and reporting them to management.
• Conduct preventive maintenance checks on equipment, reporting repair needs promptly.
• Notify management about any accidents involving customers or employees.
• Report safety risks, illegal activities such as robbery, theft, or fraud.
• Perform essential job functions with or without reasonable accommodation.

Candidate Qualifications

Minimum Requirements

• At least 18 years old.
• Ability to manage stressful situations effectively.
• Strong communication skills.
• Basic math skills, including counting, addition, and subtraction.

Preferred Qualifications

• Experience in retail environments.
• Proficiency in a second language (speaking, reading, and/or writing).