Grocery/Lead Clerk

Job Overview

Deliver an exceptional customer experience by providing outstanding service, maintaining a safe and clean shopping environment, and supporting the department manager in achieving sales and profit targets. Uphold company values including respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities

• Foster a respectful and trusting atmosphere among team members through a positive demeanor.
• Create a welcoming environment where customers feel valued by addressing their questions about products in the department and store.
• Develop and sustain product expertise within the department to answer inquiries and offer relevant product suggestions.
• Provide product samples to assist customers in exploring new or requested items.
• Communicate current grocery promotions to customers effectively.
• Deliver fresh products ordered by customers promptly.
• Recommend grocery products to ensure customers obtain desired and needed items.
• Inspect product quality to guarantee freshness, review expiration dates, and take corrective actions as necessary.
• Label, stock, and keep inventory of department merchandise accurately.
• Report any inconsistencies in product ordering or shipments to the department manager.
• Stay informed about current, upcoming, seasonal, and special advertisements.
• Comply rigorously with food safety guidelines and regulations.
• Maintain appropriate temperatures in display cases and coolers, keeping accurate temperature logs.
• Support safety initiatives by following procedures, identifying hazards, and notifying store management accordingly.
• Conduct preventive maintenance by inspecting equipment and informing management about repair needs.
• Report any customer or employee accidents to management promptly.
• Alert management to all safety concerns or illegal activities such as theft, robbery, or fraud.

Qualifications

Minimum Requirements:

• At least 18 years of age.
• Ability to remain calm and effective in high-pressure situations.
• Strong communication abilities.
• Basic mathematical skills including counting, addition, and subtraction.

Preferred Qualifications:

• Experience in retail environments.
• Proficiency in a second language, whether speaking, reading, or writing.