Greek Speaking Customer Advisor

About the Role

We are seeking a Greek-speaking Customer Advisor to join our Customer Support team based in Edinburgh. You will provide exceptional service to customers by assisting with travel-related inquiries including flights and hotel bookings through phone, live chat, and email, supporting both Greek and English speakers.

Work Location and Hours

This position is hybrid, requiring three days in-office at 1 Lochrin Square, Edinburgh, and two days remote work after initial training. Training lasts 12 weeks, Monday to Friday, 8:00 AM to 4:30 PM. The role demands a full-time schedule of 37.5 hours per week.

Compensation and Benefits

• Annual salary of £26,800 plus monthly performance incentives
• 33 days paid annual leave, inclusive of bank holidays
• 6% employer pension contribution
• Annual trip rewards including $600 in Trip Coins, hotel discounts, and birthday gifts
• Health Cash Plan covering dental, optical, physiotherapy, and massage treatments
• Access to free on-site gym or discounts on gym memberships
• Enhanced family and sick leave, along with Employee Assistance Programs
• Employee referral bonus of $450
• Continuous personal development opportunities, including paid leave for work-related exams
• Regular social events, free lunches, and recognition programs
• Additional parental leave and long-service leave offered after ten years

Key Responsibilities

• Deliver high-quality customer service via phone, chat, and email in Greek and English
• Resolve customer issues from initial contact to resolution with empathy and professionalism
• Handle multiple live conversations efficiently without sacrificing accuracy or quality
• Collaborate with the team to meet KPIs and service standards
• Proactively identify improvements to enhance the customer experience and internal processes
• Embody company values throughout all customer interactions

Candidate Profile

• Fluent verbal and written Greek and English
• Experience in customer support, customer care, or contact centers preferred
• Strong communication and problem-solving abilities
• Ability to multitask across chat conversations and systems confidently
• Comfortable working under KPIs and performance goals
• Excellent attention to detail and accurate typing skills
• Positive attitude with adaptability to fast-paced environments
• Experience with CRM or customer service software advantageous
• Prior experience in travel or tourism is beneficial but not mandatory

Additional Information

This role requires the right to work in the UK without sponsorship currently or in future. The company's ethos promotes diversity and inclusivity, welcoming colleagues from a multitude of nationalities. This position also offers strong career progression opportunities within a rapidly expanding international travel technology firm.