Governance & Procedures Supervisor

About the Role

Reef Group is seeking a skilled Governance & Procedures Supervisor to lead and enhance governance frameworks and procedural documentation within the Digital Transformation Department based in Riyadh, Saudi Arabia. This full-time position involves maintaining and improving policies, workflows, and compliance measures to support operational excellence and digital initiatives.

Primary Responsibilities

• Oversee the thorough documentation and ongoing updates of policies, procedures, and business process templates within Digital Transformation.
• Assess current processes to identify opportunities for simplification, efficiency gains, and enhancements.
• Supervise the enforcement of governance controls on digital projects and daily operations, ensuring adherence.
• Collaborate with relevant teams to build and refine procedure manuals, workflows, and standard templates.
• Define and clarify roles, responsibilities, authority limits, and approval workflows across digital transformation efforts.
• Monitor compliance rigorously, reporting findings and recommendations to management.
• Coordinate with project, product, technical support, and security teams to align procedures with business needs.
• Support development of authority matrices, approval flows, and escalation protocols.
• Review and validate documentation such as requests, reports, meeting minutes, and follow-ups for consistency and quality.
• Compile periodic reports detailing compliance status, observations, opportunities, and corrective measures.
• Ensure approved corrective actions are tracked and completed promptly.
• Assist digital project governance by tracking documentation, risk registers, change requests, and meeting minute submissions.
• Engage cross-departmentally on shared processes linked to digital transformation.
• Stay informed on internal regulations and organizational policies impacting digital procedures.
• Champion governance and compliance culture through training, awareness, and guidance.
• Maintain organized repositories of governance documents and records for easy access.
• Aid leadership in creating KPIs that measure compliance and process effectiveness.

Additional Duties

Carry out any other relevant responsibilities assigned by direct management within the role’s scope.

Qualifications & Experience

• Bachelor’s degree in Information Systems, Information Technology, or related field.
• 3 to 5 years of experience in governance, procedural documentation, process improvement, or digital transformation environments.
• Proven skills in developing and documenting policies, workflows, and business processes.
• Preferred experience collaborating with technology or digital transformation teams.

Key Competencies

• Solid grasp of governance principles and business process documentation.
• Ability to design and maintain policies, workflows, templates, and process guidelines effectively.
• Strong analytical thinking with excellent follow-up and problem-solving capabilities.
• Effective coordination and communication skills with technical and business stakeholders.
• Exceptional documentation, reporting, and organizational skills.
• Capability to enforce compliance and manage corrective actions.
• High attention to detail and aptitude for managing multiple priorities concurrently.

Training Focus Areas

• Governance of Digital Transformation and Operational Procedures
• Business Process Documentation and Enhancement
• Quality Management and Continuous Improvement Practices
• Project and Risk Management including Change Requests
• Compliance Reporting and Development of KPIs

Languages

• Arabic
• English

Performance Indicators

• Rate of completed documentation and policy updates as per schedule.
• Compliance percentages with set procedures and templates.
• Timely closure rate of observations and corrective actions.
• Quality assessments of procedural manuals and workflows.
• Satisfaction level among Digital Transformation teams regarding governance services.

When You Join Us

Joining Reef Group offers the chance to contribute significantly to governance enhancement and process optimization within the Digital Transformation Department. You will play a vital role in creating a structured, efficient work environment that enables successful digital transformation initiatives.