General Manager

Role Overview

The General Manager is tasked with fostering a secure, profitable, and welcoming work atmosphere that allows employee development, offers guests a comfortable dining experience, and promotes community engagement through local initiatives and peer relationships.

Primary Responsibilities

• Anticipate guest needs and market effectively to the local area to drive sales growth and enhance brand recognition within the restaurant’s target demographic.
• Ensure strict compliance with all corporate policies and enforce them among Assistant Managers, Kitchen Manager, and hourly employees.
• Lead management and hourly staff in a respectful and cooperative manner to fulfill their responsibilities and provide an exceptional guest experience.
• Maintain a current food safety management certification.
• Manage payroll, handle all back office operations, oversee cash handling with proper documentation, and ensure timely submission of all invoices.
• Administer entertainment and advertising budgets specific to the store.
• Oversee cleanliness, safety, and upkeep of the restaurant interior and exterior by effectively utilizing both hourly staff and contracted service providers.
• Conduct in-store human resources tasks including hiring, termination, training, coaching, counseling, and developing both new and existing employees comprising hourly workers, Assistant Managers, and Kitchen Manager.
• Monitor and manage appropriate staffing and inventory levels while communicating expectations from both corporate and personal perspectives to managers and hourly team members.
• Directly participate in shifts alongside managers and staff to ensure guest satisfaction, adherence to industry standards, and operational excellence, including tasks such as 100% table visits, timely service of hot and fresh food, maintaining clean uniforms and personal hygiene, managing ambience like music, lighting, and sports television content, ensuring safe floors, proper staffing, and functioning equipment.

Additional Information

The General Manager must integrate corporate expectations with local operational needs to sustain the business's reputation and financial success while fostering a positive team culture and delivering exceptional customer service at all times.