General Manager - Operations & Business

About SPIN CYCLES

SPIN CYCLES is a professional laundry and dry-cleaning service provider based in Bengaluru since 2014, operating through a network of retail outlets, pickup and delivery services, customer support, and centralized processing centers. The company emphasizes top-quality garment care, dependable service, technology-driven operations, and sustainable expansion.

Role Overview

The General Manager - Operations & Business will oversee comprehensive business operations including factory, retail, customer support, logistics, and service delivery divisions. This position requires a practical leader adept at managing extensive teams, enhancing productivity, refining customer experience, controlling expenses, and developing scalable operational frameworks.

Key Responsibilities

• Manage daily business activities across all operational areas.
• Lead multiple teams including Factory, Operations, Retail, Customer Support, and Logistics.
• Ensure achievement of daily targets for production, service, and deliveries.
• Enhance manpower productivity, capacity utilization, and improve process efficiency.
• Minimize delays, rework, rewash, customer grievances, and garment impairments.
• Create and implement standard operating procedures (SOPs), key performance indicators (KPIs), review systems, and accountability measures.
• Detect and resolve operational bottlenecks permanently.
• Foster collaboration among factory, retail stores, support, and logistics teams.
• Control costs related to labor, utilities, supplies, and waste.
• Develop and nurture a capable secondary management cadre.
• Monitor and improve store and service delivery performance to enhance customer satisfaction.
• Support business expansion efforts, including new store launches, B2B initiatives, and scalable operations.
• Enable smooth daily operations independent of constant founder involvement.

Performance Metrics

• Percentage of orders completed on time.
• Comparison of production plans versus actual output.
• Order turnaround times.
• Labor productivity rates.
• Utilization of operational capacity.
• Rates of rewash and rework required.
• Incidents of garment damage or loss.
• Frequency and resolution times of customer complaints.
• Cost efficiency per order or garment.
• Employee attendance and retention statistics.
• Overall store and service effectiveness.
• Reduction in operational costs.
• Revenue growth and business development.
• SOP adherence levels.
• Closing of action items and mitigation of recurring problems.

Candidate Requirements

• Between 12 to 18+ years of total professional experience.
• At least 5 years in a senior role managing operations, manufacturing units, or business units.
• Proven experience managing teams exceeding 100 employees across various departments.
• Strong background in operational management, personnel leadership, productivity enhancement, and process optimization.
• Robust numerical aptitude, analytical reasoning, and MIS capabilities.
• Hands-on approach with comfort in addressing operational challenges directly on the floor.
• Experience in multi-shift or high volume operations considered advantageous.

Preferred Industry Backgrounds

Candidates with experience in laundry, garment care, apparel, textile, FMCG, manufacturing, food processing, e-commerce fulfillment, logistics, industrial services, or hospitality operations are welcome to apply. Prior laundry industry experience is advantageous but not mandatory.

Essential Skills

• Leadership of large teams.
• Comprehensive operations management.
• Production and capacity planning.
• KPI establishment and MIS reporting.
• Strong cost control methodologies.
• Continuous process improvement.
• Root cause problem resolution.
• Enhancing customer experience delivery.
• Team building and succession planning.
• Driving business growth and scalability.
• Ensuring execution discipline and accountability.

Desired Leadership Qualities

• Accountability and ownership for business outcomes.
• Ability to integrate people management with numerical analysis.
• System-building mindset rather than dependence on individuals.
• Focus on addressing root causes instead of temporary fixes.
• Strong enforcement of managerial accountability and leadership development.
• Enhancing operational productivity while preserving quality and customer satisfaction.
• Capability to support business expansion alongside maintaining operational control.