General Manager - Milton Keynes, Eagle Walk

Overview

Pret A Manger boasts over 750 shops in 20+ countries, serving delicious food and organic coffee. Our shops provide dynamic roles with significant personal growth opportunities, driven by a committed and passionate team.

Role Overview

As a General Manager, you will oversee all operational facets of the shop including staffing, scheduling, and inventory management, ensuring smooth and efficient daily functioning. Key responsibilities include driving sales and profitability via effective cost controls, upselling techniques, and promotional activities. Cultivating a positive, inclusive workplace culture by coaching and developing staff is fundamental. Compliance with company policies and health and safety standards must be rigorously maintained, along with adept handling of customer feedback with empathy.

Financial and Collaborative Responsibilities

You will analyze financial documents such as profit & loss statements and budgets to spot improvement opportunities. Close cooperation with marketing, supply chain, and other departments will support goal achievement.

Leadership Expectations

Our General Managers are the linchpins of shop success, leading, mentoring, and inspiring teams. You will uphold Pret's core values and standards, balancing hands-on work with data and financial management. A passion for team growth and operational excellence is essential.

Candidate Profile

• Bring kindness, honesty, and authenticity to your daily work.
• Share enthusiasm for outstanding customer service.
• Make the Pret experience memorable through small acts of kindness.
• Possess hospitality or retail leadership experience, with a focus on profitability and team motivation.

Compensation and Benefits

• Starting salary of £40,338
• Quarterly bonus: 20%
• 33 days annual leave including flexible Bank Holidays, rising to 38 days with tenure
• Complimentary private medical insurance, with option for family add-ons
• Up to 5% pension match after 5 years of service
• Life insurance at three times annual salary
• Long service loyalty awards
• Access to flexible benefits with lifestyle discounts
• Season ticket loans
• Healthcare cash plan
• Financial wellbeing support
• Free mortgage advisory services
• Sabbatical after three years
• Opportunities for charity involvement via The Pret Foundation
• Free comfortable shoes for shifts

Growth and Inclusion

• Multiple development paths including funded professional qualifications and apprenticeships
• Diverse and welcoming culture embracing all backgrounds and identities
• Fast-paced, varied work fostering broad skills development
• Engagement in community and social impact projects through The Pret Foundation

Company Values

• Happy Teams Happy Customers
• Amazing Standards Every Day
• Never Standing Still
• Doing The Right Thing

Recruitment Process

• Initial 60-minute virtual interview
• 60-minute in-person shop experience
• In-person coffee chat interview with Head of Operations
• Commitment to inclusivity and adjustments for underrepresented groups or accessibility needs

Additional Notes

Candidates are encouraged to apply authentically without use of AI in the application process. We welcome applicants from diverse backgrounds including women, persons with disabilities, neurodiverse individuals, ethnic minorities, and the LGBTQ+ community.