Gear Station Associate

About Miral Experiences

Miral Experiences stands as a leading operator of award-winning immersive attractions and leisure destinations in Abu Dhabi. Our portfolio features renowned venues such as Ferrari World Yas Island, Yas Waterworld, Warner Bros. World™, SeaWorld Yas Island, CLYMB™ Yas Island and Abu Dhabi, TeamLab, Phenomena Abu Dhabi, and the cultural landmark Qasr Al Watan. We specialize in creating memorable experiences suited to diverse interests and age groups, blending excitement, relaxation, and cultural immersion for guests globally.

Job Overview

This role focuses on the management and oversight of the climbing gear station and storage areas, controlling the flow of equipment. Responsibilities include verifying customer check-ins, directing guests appropriately with the right gear and guidance, and managing and tracking equipment with inspections at various points. Additional duties include handling documentation, assisting instructors occasionally by providing translation, preparing equipment, and escorting customers.

Key Responsibilities

• Greet guests warmly and present a positive first impression.
• Ensure customers have completed payment, check-in, and waiver signing.
• Confirm destinations within the facility and distribute appropriate passes and information.
• Identify and escalate any booking issues promptly.
• Provide clear descriptions of the facility layout and how to navigate it.
• Explain product offerings and advise customers on suitable products based on their skills.
• Issue and record rental equipment accurately, allowing or declining rentals in accordance with assessments.
• Maintain and organize rental gear; ensure cleanliness and orderliness of equipment and station areas.
• Restrict customer access to authorized facility areas and maintain a tidy gear station environment.
• Scan and record essential daily paperwork and documentation.
• Support instructors when needed to facilitate smooth operations.
• Inspect equipment during handovers, document any incidents, and promptly escalate safety matters.

Qualifications and Skills Required

• Proficiency in spoken and written English.
• Solid understanding of Microsoft Office applications.
• Highly organized with excellent attention to detail.
• Strong listening and verbal communication abilities.
• Exceptional customer service skills focused on meeting client needs.
• Sales skills related to matching products to customer requirements.
• Sound product knowledge and interpersonal skills.
• Dependability and professionalism.

Preferred Experience and Education

• Completion of higher secondary education or equivalent.
• Minimum one year experience in frontline roles within entertainment or leisure operations, ideally engaging a varied age demographic and sports-related environments.
• Interest in climbing and sports activities.

Why Join Miral Experiences

At Miral, we create exceptional destinations and memorable experiences, nurturing careers that thrive on passion, innovation, and excellence. Our team members play a crucial role in delivering unparalleled guest experiences across theme parks and attractions. We welcome motivated individuals eager to grow and make an impact regardless of their background or specialty.