GCP AI/ML Technical Support Representative

About Tata Consultancy Services

Tata Consultancy Services (TCS) is a global leader in IT and business solutions, employing over 612,000 professionals across 55 countries with a revenue of USD 29.08 billion as of 2023-24. The company offers a wide range of services including Cloud Infrastructure, Cognitive Business Operations, Cybersecurity, Consulting, Enterprise solutions, IoT, Digital Engineering, and Data Analytics. TCS is recognized as one of the largest equal opportunity employers in India and is frequently ranked among the most respected companies.

Job Responsibilities and Requirements

• Possess strong proficiency in Python and SQL programming languages.
• Demonstrate solid understanding of machine learning frameworks such as PyTorch and TensorFlow as well as data pre-processing techniques.
• Have in-depth knowledge of core AI and machine learning principles.
• Handle Machine Learning Operations (MLOps) effectively.
• Be well-versed in AI/ML ecosystem tools and related technologies.
• Maintain comprehensive understanding of Google Cloud Platform (GCP) components including compute, storage, Identity and Access Management (IAM), and Vertex AI.
• Experience working with GPU and TPU environments, including management and debugging tasks.
• Analyze system logs, identify errors, troubleshoot issues, and determine root causes of technical problems.
• Proficient in using various APIs and managing integration points.
• Deliver technical support both to internal teams and external users through multiple channels.
• Familiarity with conversational agents and their operational support.
• Communicate technical information clearly and efficiently to users and stakeholders.
• Support continuous 24x7 operations under rotational shifts.
• Fluency in English, both spoken and written, is mandatory.

Additional Information

• Location: Gandhinagar, India
• Minimum Experience Required: 6 years
• Educational Qualification: B.Tech or B.E. in any specialization