Full Time Sales Associate - Tools Department

About the Role

As a Sales Associate at Lowe's focusing on Tools, you will provide exceptional customer service by guiding and assisting patrons throughout their home improvement shopping experience. Your role is to ensure customers feel welcomed, supported, and confident in their purchases by leveraging your product knowledge and genuine care.

Responsibilities

• Greet and engage customers warmly, addressing their questions and needs in a professional manner.
• Assist shoppers in locating and handling tools and related merchandise efficiently.
• Restock shelves by identifying empty areas and replenishing supplies promptly.
• Process customer orders and deliveries accurately to guarantee timely merchandise receipt.
• Cross-train in various store areas to deliver comprehensive customer support.
• Prepare specific merchandise as per customer requirements, including cutting or assembling items like pipes, wood, or blinds when needed.
• Guide customers during their shopping journey and at checkout.
• Perform additional duties as assigned to support store operations.

Qualifications

• Minimum of 6 months experience with computer use, including data entry and retrieval.
• At least 6 months exposure to retail technology tools such as smartphones and tablets.
• Basic literacy and numeracy skills including reading, writing, addition, and subtraction.
• Physical capability to perform job tasks involving prolonged standing, sitting, and lifting up to 25 lbs unassisted or more with accommodation.

Preferred Skills

• A minimum of 6 months experience in retail or customer service environments.
• Bilingual proficiency to better serve diverse customer groups.
• Certifications relevant to the department such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Working Environment and Conditions

This role is primarily onsite and may involve working in varied weather conditions including heat, cold, humidity, or wind associated with indoor and outdoor environments. Physical tasks may include frequent lifting and handling of goods, with safety guidelines allowing single lifts up to 75 pounds and team lifts for heavier items. Training for powered equipment usage is provided as needed.

Travel

Occasional travel might be required for meetings, training, or to assist neighboring stores; however, regular travel is not part of the role.

Benefits

• Access to a range of health insurance options prioritizing your well-being.
• Educational advancement opportunities through Lowe's tuition assistance.
• Financial security via a company-matched 401(k) plan and an optional Employee Stock Purchase Program.
• A 10% Associate Discount for personal purchases.
• Skill development programs such as Track to the Trades.

Company Overview

Lowe's Companies, Inc., a Fortune 100 home improvement retailer, supports millions of customers weekly across over 1,700 stores in the United States. The company is noted for its commitment to community development, skilled trade training, and disaster relief efforts. It fosters an inclusive workplace embracing diversity and equal opportunity employment.