Full-Time Key Lead

About Knix

Knix is a pioneering intimate apparel and activewear brand launching innovative products designed for real life. Since its inception in 2013, Knix has rapidly expanded, becoming one of North America's leading intimate apparel brands. With a community of over 3 million customers, we operate online, through our retail stores across North America, wholesale channels, and Amazon. Our mission is to empower individuals to be unapologetically free by delivering an exceptional customer experience and groundbreaking products under the Knix and Kt by Knix brands. Join us if you seek a purpose-driven and authentic career.

Role Overview

We are seeking an energetic, results-oriented Key Lead to play a pivotal role in store operations. This position involves building an inclusive workplace, coaching a high-achieving team, and ensuring operational excellence. As the leader on-duty, you will oversee shift activities, master the Knix selling framework, set sales floor standards, enhance customer experience, boost brand loyalty, and optimize store performance.

Key Responsibilities

• Drive and exceed store sales goals by focusing on critical metrics such as Conversion Rate and Average Order Value (AOV). Understand the relationship between actions and sales results to identify impactful factors.
• Guide and develop team members by imparting the importance of their roles in meeting store KPIs. Use effective real-time coaching and feedback to optimize product knowledge and selling techniques.
• Exhibit thorough mastery of the Knix Selling Model by applying attentive listening, providing fitting assistance, and delivering sincere product suggestions to increase basket size.
• Lead daily operations as the duty manager by opening and closing the store, running team huddles, communicating targets, and managing time, attendance, and scheduling when assistant management is unavailable.
• Maintain compliance with operational procedures including POS systems, loss prevention strategies, and health and safety standards.
• Ensure the store meets visual merchandising standards by keeping floors stocked, organizing size runs, and maintaining attractive displays. Collaborate with leadership on visual updates, seasonal launches, and promotional setups.
• Oversee stock and inventory accuracy by managing shipment processing, restocking routines, loss prevention efforts, and inventory counts.
• Promote a vibrant, welcoming culture by embodying Knix’s core values of inclusion, authenticity, respect, and support, ensuring that customers and staff alike feel appreciated and visible.

Qualifications

• Between 1 to 2+ years of retail experience, ideally with leadership or keyholder responsibilities.
• A proven track record in achieving sales targets and a solid grasp of retail metrics such as Conversion Rate, AOV, and Units Per Transaction (UPT). Skilled in executing structured retail selling methods.
• Strong interpersonal skills with enthusiasm for mentoring, coaching, and nurturing productive relationships.
• Resourceful and proactive, capable of managing conflict calmly and effectively with both employees and customers.

Eligibility

• Must hold legal authorization to work in Canada and be at least 18 years old.
• Physical ability to lift and carry packages weighing up to 25 lbs.
• Capacity to stand and move efficiently throughout the store for prolonged shifts.
• Willingness to maintain flexible availability including evenings, weekends, and holidays to meet business requirements.

Compensation & Benefits

• Hourly wage of $22.70 CAD.
• Inclusive work culture encouraging authenticity and diversity.
• Competitive pay with eligibility for monthly bonuses.
• Generous employee discounts and program gratuities.
• Health benefits starting from the first day of employment, including mental health resources and therapy/coaching access.
• Company matching contribution of up to 3% toward a Group Registered Savings Plan (GRSP).
• Parental leave top-up program compensating up to 80% of salary.
• Opportunities for professional development and career growth within a rapidly expanding company.

Additional Information

Knix employs AI tools responsibly to assist in screening and assessing applications, while all final hiring decisions are made by dedicated humans. We are committed to diversity, equity, and inclusion, welcoming applicants from all backgrounds. Reasonable accommodations are available upon request for applicants with disabilities throughout the hiring process.