Full-Time Assistant Manager

About the Role

Join Hot Topic as a Full-Time Assistant Manager in St John's, Newfoundland and Labrador, Canada, where a passion for music, pop culture, and delivering outstanding in-store experiences comes alive. You will play a key supportive role to the Store Manager in driving sales goals, recruiting talent, and nurturing team growth. If you combine the resourcefulness of Harry Potter with Luke Skywalker's leadership, you can thrive in a dynamic retail environment, build strong customer connections, and elevate team performance.

Responsibilities

• Assist in meeting sales objectives and comparable sales targets alongside the Store Manager.
• Lead recruitment efforts, team development, and retention of an enthusiastic and cooperative store crew.
• Be the store's biggest advocate by generating excitement about new products, leveraging social media, and utilizing services such as Buy Online Pickup In Store (BOPIS) and curbside pickup.
• Provide operational leadership by balancing delegation, autonomy, and customer-focused sales approaches to ensure smooth business functioning.
• Monitor shrinkage, loss prevention, manage payroll, and schedule associates efficiently.
• Communicate openly with retail leadership and headquarters regarding market trends and customer insights.
• Analyze sales reports and data to refine store strategies towards hitting sales targets.
• Merchandise the store attractively following planograms and execute promotional campaigns promptly.
• Partner with the Store Manager to cultivate a dedicated, high-achieving team focused on customer satisfaction.

Qualifications

• A minimum of 1 to 2 years of experience in retail store management, preferably with an enthusiasm for music and pop culture.
• Proven leadership capabilities with strengths in communication, recruiting, operations management including payroll, reporting, scheduling, and merchandising.
• Strong skills in time management, professionalism, and people development.
• Completion of high school diploma or GED equivalent is required; possessing a higher education degree is a plus.
• Adaptability to fast-paced retail environments and readiness to face unexpected challenges effectively.
• Ability to navigate store layout, handle merchandise as per safety guidelines, including lifting boxes up to 50 pounds.