FTE Helpdesk Specialist

About Iron Systems

Iron Systems is a forward-thinking provider of tailored computing infrastructure, specializing in network servers, storage solutions, OEM/ODM appliances, and IoT & embedded systems. With over 15 years of expertise, we are recognized for combining innovative problem-solving with our comprehensive IRON business model covering design, engineering, supply chain management, integration, logistics, and global support services. We collaborate closely with OEM clients to enable them to focus on innovation and profitability in their markets.

Role Overview

We are looking for a meticulous and well-organized FTE Helpdesk Specialist responsible for supporting the operational and administrative tasks related to our full-time engineer workforce. This critical position manages daily FTE logistics such as attendance monitoring, timesheet verification, payroll coordination, and addressing escalations. This role serves as a communication bridge between field engineers and internal teams including program management, billing, and human resources to ensure smooth and efficient operations.

Key Responsibilities

• Manage daily attendance tracking, job assignments, and scheduling for FTE employees.
• Ensure prompt, accurate submission and review of employee timesheets.
• Work closely with Billing teams to facilitate timely and precise payroll processing.
• Serve as the primary contact for operational escalations involving FTEs and resolve issues effectively.
• Coordinate with program management, billing, and other internal departments to align operational activities and deliverables.
• Maintain accurate records, create reports, and monitor adherence to company policies.
• Participate in ongoing process improvement initiatives to boost the efficiency of FTE support operations.
• Track and route issues to the appropriate resources for resolution.
• Keep FTE-related data current within the Workforce Management portal.

Qualifications

• Graduate or Postgraduate degree holder.

Required Skills

• Strong proficiency in Microsoft Office Suite, particularly Excel; familiarity with time-tracking and payroll systems is advantageous.
• Excellent organizational capabilities with keen attention to detail.
• Effective written and verbal communication skills.
• Ability to manage multiple tasks and perform well under tight deadlines in a dynamic environment.