Front Store Supervisor

Overview

Join a community-focused, locally owned store delivering health, beauty, and convenience services while prioritizing exceptional customer experience.

Key Responsibilities

• Oversee customer service operations, including supervising cash handling, cashier activities, and merchandising efforts.
• Ensure compliance with store policies and operational procedures among cashier and merchandising staff.
• Train and provide continuous guidance to cashiers and merchandisers.
• Implement all loss prevention protocols, manage daily cash office inventories, and maintain cashier tracking systems including PC Optimum procedures.
• Maintain a professional store image through adherence to uniform standards and excellent customer interaction, resolving inquiries on product locations, rainchecks, refunds, and exchanges as per guidelines.
• Encourage customer engagement with the CSI Survey.
• Maintain merchandise appearance by ensuring shelves are clean, organized, and products properly rotated; set up and dismantle product displays as instructed.
• Preserve store cleanliness and image standards, comply with health and safety regulations, and execute clerical and banking tasks as required.
• Adhere strictly to loss prevention policies and assist with cashier duties when needed.

Requirements

• Strong skills in planning, sound judgment, and decision-making.
• Ability to work independently in organizing store operations.
• Effective problem-solving skills to promote customer satisfaction.
• Proficiency with computers and time management.
• Good organizational abilities and knowledge of store products and supplies.

Additional Information

• Position offers flexible full-time shifts.
• Competitive hourly wage between $16.15 and $18 CAD, reflective of experience and location.
• The store operates under an associate-ownership model, providing local business experience supported by a national brand.
• Benefits include purchase discount programs, flexible scheduling, competitive pay, and access to online learning resources.
• The employer embraces diversity and provides accommodations for applicants and employees with disabilities upon request.
• The company uses artificial intelligence tools during the hiring process for screening and assessing candidates.
• Compliance with laws and ethical conduct is fundamental and reinforced through the code of conduct.