Front Store Supervisor - Full Time Hourly Day Shift

Position Overview

Join a community-focused, locally owned and operated store dedicated to delivering health, beauty, and convenience services with the customer being the primary focus at all times.

Key Responsibilities

• Manage customer service operations, including cash handling, cashier supervision, and merchandising oversight.
• Ensure that cashier and merchandising teams comply with store policies and procedures.
• Train and provide continuous guidance to cashiers and merchandisers.
• Implement loss prevention protocols, oversee daily cash office inventory, track cashier activities, and manage PC Optimum procedures.
• Maintain store staff's professional appearance according to the Uniform Policy.
• Address customer inquiries related to product locations, rainchecks, and resolve issues such as refunds and exchanges in line with established policies.
• Encourage customer participation in the Customer Satisfaction Index (CSI) Survey.
• Maintain organized, clean shelves and ensure proper product rotation.
• Set up and dismantle product displays per directives from Assistant Floor Store Manager or Floor Store Manager.
• Uphold housekeeping standards and overall store image.
• Adhere strictly to Health and Safety regulations.
• Perform clerical and banking duties as required.
• Comply fully with loss prevention and all store policies.
• Step in to perform cashier duties when necessary.

Qualifications and Skills

• Strong planning, judgment, and decision-making capabilities.
• Ability to think independently in organizing store functions.
• Effective problem-solving skills to guarantee customer satisfaction.
• Computer proficiency.
• Excellent organizational abilities.
• Efficient time management.
• Good knowledge of products and supplies handled in store.

Additional Information

Each store operates with an Associate-Owner model, combining local business ownership with the backing of a nationally recognized brand. Employees enjoy benefits such as purchase discounts, flexible and diverse scheduling options, competitive remuneration, and access to online training through the company’s Academy.

The company embraces diversity to better serve customers and create an inclusive workplace reflecting community diversity. Accommodations are available for applicants and employees with disabilities upon request.

Adherence to laws and ethical standards is fundamental, reflected in the company's Code of Conduct that assures customers and stakeholders of ethical operations.

Compensation

The pay range for this role is $18.35 to $20.45 per hour. Final compensation is based on the candidate’s experience, knowledge, and geographic location of the position.

Artificial intelligence tools are used in screening and selection processes for this vacancy.