Front Store Clerk

About the Role

Neighbourly Pharmacy invites applications for a full-time Front Store Clerk position at our Pincher Creek location in Alberta. This role offers a promising pathway to progress into a Front Store Supervisor position within the company.

Key Responsibilities

• Deliver friendly, welcoming customer interactions and address inquiries politely.
• Operate the cash register proficiently while managing stock shelves, maintaining organized aisles, and assisting with front store operations.
• Maintain the store's cleanliness and orderliness, including light cleaning tasks and upkeep of product displays.
• Adhere strictly to store policies related to security, shoplifting prevention, lottery ticket sales, and customer-benefit-offers (CBO) ticket procedures.
• Monitor cash register balances, forecast change requirements, and request cash pickups as appropriate.
• Acquire and maintain thorough knowledge of products, stay informed about new arrivals, and understand the store layout comprehensively.
• Effectively merchandise products with correct labelling, rotation, and front-facing techniques.
• Oversee assigned sections, promptly notify buyers of any stock shortages, and assist in inventory tracking and reordering efforts.
• Help implement seasonal displays and promotions to enhance customer engagement.
• Handle challenging customer situations diplomatically and escalate issues to management when necessary.
• Record customer feedback and communicate concerns to the store manager.
• Utilize downtime productively between customer transactions and perform additional responsibilities as directed by the Store Operator or Pharmacy Manager.

Front Store Supervisor Responsibilities

• Supervise daily pharmacy and retail store operations to uphold policy compliance and ensure smooth, efficient service.
• Manage receiving and shipping processes including order verification, inventory tracking, restocking, inter-store transfers, and returns; liaise with suppliers and manage damaged inventory.
• Lead employee training, scheduling, evaluations, and conflict resolution to foster team development.
• Ensure accurate billing and cashiering, handling various payment types including AADL, MSP, third-party programs, and point of sale systems.
• Maintain stockroom organization, oversee overstock rotation, and manage merchandise displays including seasonal goods.
• Provide compassionate service by addressing inquiries, resolving complaints, and supporting customers effectively.
• Perform clerical duties like file maintenance, phone handling, and front counter assistance.
• Ensure safety, security, and professional standards in all work areas and staff presentation.
• Physically handle tasks requiring lifting up to 50 lbs and standing for extended periods during shifts.
• Fulfill miscellaneous tasks assigned by management including the Pharmacy Manager and District Director.

Qualifications and Requirements

• Demonstrated accuracy with cash handling and strong customer service aptitude.
• Capability to stand for long durations and multitask within a dynamic, fast-paced retail environment.
• Effective, polite communication skills coupled with solid product knowledge.
• Experience in retail merchandising, cashier duties, or related roles is advantageous.
• Professional demeanor including appropriate grooming and wearing a name tag; mature and cooperative attitude.
• Must pass a Criminal Record Check as part of employment prerequisites.

Work Schedule

• Full-time engagement totaling 32 hours weekly.
• Operating hours span Monday to Friday from 9:00 a.m. to 6:00 p.m. and Saturdays from 9:00 a.m. to 5:00 p.m.
• Shifts are assigned within store hours with an expectation of some weekend availability.

Compensation and Benefits

• Paid vacation entitlement.
• Comprehensive health and dental insurance plans.
• Opportunities for career progression and support for professional development.

About Neighbourly Pharmacy

Neighbourly Pharmacy is recognized as Canada’s largest and fastest expanding community pharmacy network with over 300 locations nationwide. We prioritize exceptional patient care, delivering accessible healthcare combined with genuine kindness tailored to each community. Proud recipients of Canada's Best Managed Companies award, we recognize our employees as our greatest strength and are committed to fostering their career growth.

Diversity and Inclusion

We are an equal opportunity employer dedicated to ensuring accessibility and fairness to all applicants, employees, and clients. Accommodations for applicants with disabilities are available upon request during recruitment, assessment, and employment.

Note

We appreciate all applications; however, only candidates selected for interviews will be contacted.