Front Stage Agent

Position Overview

Paramount Hotel invites applications for the role of Front Stage Agent, a vital position responsible for delivering exceptional guest experiences from arrival through departure. As a frontline representative, you will embody the hotel's brand energy and commitment to memorable hospitality.

Key Responsibilities

• Warmly welcome and register guests, ensuring a smooth and personalized check-in process.
• Address guest inquiries and requests throughout their stay with professionalism and efficiency.
• Possess detailed knowledge about the hotel’s facilities, services, and outlets to assist guests effectively.
• Manage check-in and check-out processes, including payments, cashiering, and accurate bill settlement.
• Respect guest privacy and confidentiality at all times.
• Maintain and update precise guest records using OPERA Property Management System (PMS).
• Anticipate guest needs proactively to create memorable experiences.
• Orient guests to their rooms and explain hotel amenities and services.
• Support room revenue growth through upselling and maximizing available opportunities.
• Ensure the Front Stage or Guest Services Desk is fully prepared and operational consistently.
• Maintain accurate cashier records, cash float, and complete daily audits.
• Collaborate closely with Front Stage Supervisors, Duty Managers, and other hotel departments to maintain seamless guest service.

Candidate Profile

• At least 1 year of experience in reception, front office, or guest services, preferably within an international 5-star or luxury hotel.
• Diploma in Hospitality Management or an equivalent qualification required; a Bachelor’s degree in Hospitality or related field is advantageous.
• Strong verbal and written communication skills in English and Arabic; additional languages such as French, Spanish, or German are considered a plus.
• Working proficiency with OPERA PMS.
• Good command of Microsoft Office applications.
• Confident, polished demeanor with a guest-focused approach and genuine passion for hospitality.
• Excellent attention to detail, effective communication skills, and ability to stay composed in fast-paced situations.