Front Office Supervisor

About Raffles Hotel Jeddah

Situated near the residential tower, Raffles Hotel Jeddah blends superb service with luxurious surroundings, representing the excellence and elegance the Raffles brand is renowned for. The hotel offers an outstanding guest experience in the vibrant city of Jeddah, Saudi Arabia.

Role Overview

We are looking for a dedicated and experienced Front Office Supervisor to join our team in Jeddah. This position is vital in delivering outstanding guest service and maintaining top-tier standards in the front office operations.

Key Duties and Responsibilities

• Lead and coordinate all activities related to front office operations including reception, concierge, and guest services.
• Provide supervision, training, and guidance to front office personnel ensuring consistent delivery of excellent customer service.
• Oversee the efficient handling of guest check-ins, check-outs, and inquiries professionally.
• Address guest complaints promptly and resolve issues effectively to maintain guest satisfaction.
• Ensure all front office administrative work is completed accurately and on time.
• Collaborate closely with other hotel departments to guarantee smooth guest experiences.
• Manage and monitor inventory and supplies within the front office.
• Implement hotel policies and ensure compliance across front office operations.
• Assist in developing work schedules and evaluating staff performance.
• Stay informed about local events and attractions to provide valuable information to guests.

Qualifications and Requirements

• Only Saudi nationals are eligible to apply.
• Demonstrated experience of 2 to 3 years in hotel front office management, preferably in supervisory roles.
• Preferably holding a Bachelor’s degree in Hospitality Management or a related discipline.
• Exemplary customer service capabilities combined with a professional and amiable attitude.
• Strong leadership qualities with the ability to manage and inspire a team.
• Fluent communication skills in both Arabic and English languages.
• Proficient in using hotel management software and computer systems.
• Ability to multitask and maintain efficiency in a fast-paced environment.
• High attention to detail combined with effective problem-solving skills.
• Understanding of Saudi hospitality standards and cultural sensitivities.
• Willingness to work flexible shifts, including weekends and public holidays.
• Additional hospitality certifications will be advantageous.

Additional Information

• Employees representing Raffles exemplify the brand ethos and deliver service with heartfelt dedication embodying the company's culture.