Front Office Executive

About Ayaansh Fertility

Ayaansh Fertility is an expanding fertility network known throughout India for its clinical excellence, ethical approach, and compassionate care. The organization operates advanced fertility centers with a strong focus on putting patients first.

Role Summary

We are seeking a diligent, empathetic, and well-organized Front Office Executive to serve as the initial contact point for patients. This role is vital to fostering a welcoming, professional, and trustworthy environment for couples seeking fertility services.

Key Responsibilities

• Welcome and assist patients and visitors with professionalism and empathy.
• Manage patient registrations and schedule appointments efficiently.
• Respond promptly to walk-in patients, phone calls, and WhatsApp inquiries.
• Prepare bills and receipts, maintain accurate payment records, and explain billing details and service packages to patients (training provided).
• Coordinate with medical and support staff including doctors, nurses, counselors, and lab personnel for seamless patient flow.
• Maintain precise patient records in CRM and healthcare management systems, monitor leads, follow-ups, and conversions while ensuring confidentiality.
• Minimize patient waiting times and promote smooth clinic operations.
• Address basic patient concerns and escalate complex issues appropriately.
• Maintain a calm and reassuring atmosphere at the reception area.

Eligibility and Experience

• Any graduate, with preference for BBA, B.Com, or BA degrees.
• 1 to 4 years of experience in hospital or clinic front office, customer service, or reception roles.
• Experience in fertility or healthcare settings is an advantage but not mandatory.

Required Skills

• Excellent communication skills in English and preferably Marathi or Hindi.
• Strong interpersonal abilities and experience in patient management.
• Basic computer proficiency including MS Office and CRM software.
• Professional demeanor with a positive attitude.
• Capability to multitask effectively in a busy clinical environment.

Work Schedule and Compensation

• The role follows day shift hours as per clinic timings, with weekly offs scheduled through a roster.
• Offering a competitive salary package in the range of INR 23,500 to INR 29,500 per month, including performance incentives.

Why Join Ayaansh Fertility

• Opportunities for professional growth within a rapidly expanding healthcare brand.
• Exposure to structured operational procedures and standardized processes.
• Pathways to progress into roles like Patient Care Coordinator or Centre Manager.
• Meaningful work supporting couples in building their families.