Front Office Executive

About the Role

Hotel Kiaara is seeking a courteous, responsible, and professional Front Office Associate to become part of their team in Varanasi, Uttar Pradesh. This position involves working 9-hour shifts, with flexible scheduling options for both day and night duties. The establishment offers a supportive work atmosphere, practical experience in all aspects of front desk operations, guest interaction, billing, and reservation management, along with overall hotel daily management exposure.

Responsibilities

• Manage guest check-ins and check-outs, including room assignments and addressing inquiries at the front desk.
• Master and execute GST billing, invoice creation, and operate the Dataman hotel management software.
• Provide a warm, professional reception to guests ensuring an enjoyable and satisfactory stay.
• Respond to guest requests, concerns, and queries courteously and effectively.
• Maintain accurate guest registries, booking records, billing, payment, and all pertinent front desk documentation.
• Collaborate closely with housekeeping, reservations, and other hotel departments to guarantee smooth operational flow.

Candidate Profile

The ideal candidate should possess excellent communication abilities, foundational computer skills, courteous demeanor, eagerness to learn, and a professional mindset. Applicants who are new to the hospitality industry with a positive attitude and genuine interest are encouraged to apply.

Additional Information & Benefits

• Shift duration: 9 hours per day, with flexible day and night shifts.
• Meals are provided during working hours.
• A friendly and professional work environment that supports growth.
• Practical training opportunities in hotel software, GST-related billing, reservations, and front desk operations.
• Possibility to learn comprehensive hotel procedures and progress toward a career in hospitality.