Front Office / Customer Care Executive

Position Overview

We are seeking a female Front Office / Customer Care Executive to join our team in Pune, at our Pashan and Swargate locations within the hospital industry. Candidates with at least one year of experience are preferred.

Key Responsibilities

• Respond to patient and attendant queries, offering necessary assistance.
• Manage incoming phone calls and coordinate effectively with patients.
• Conduct patient registration, schedule appointments, and handle billing procedures.
• Provide guidance to patients and visitors, ensuring smooth operations at the front desk.
• Maintain accurate patient records and collaborate with doctors and internal teams.
• Address customer complaints professionally to ensure patient satisfaction.

Qualifications and Skills

• Female candidates only.
• At least one year of relevant experience preferred.
• Proficient communication skills and fundamental computer knowledge are essential.
• Previous experience in hospital or healthcare settings will be advantageous.