Front Office Associate

About KINN Hospitality Concepts

KINN stands as Singapore’s pioneering boutique capsule hotel, uniquely situated within a distinctive Brutalist structure at South Bridge Road. This prime locale combines historic charm with vibrant nightlife, crafting an environment where guests experience more than just accommodation but a sanctuary designed for meaningful connections in a secure and inclusive space. KINN envisions hospitality as an immersive lifestyle experience tailored to diverse needs.

Role Overview

As a full-time Front Office Associate, you will be the primary liaison for guests, managing all facets of their stay and representing the KINN brand to ensure every visitor enjoys a memorable and pleasant experience.

Key Responsibilities

• Manage check-in and check-out processes adhering strictly to hotel policies and procedures.
• Enter and update guest details accurately within the hotel property management system (PMS).
• Organize and maintain filing of guest registration cards for both incoming and outgoing guests.
• Oversee daily monitoring and billing related to arrivals, current guests, and future reservations via PMS and various online travel agencies, in compliance with hotel standards.
• Ensure rooms and capsules are appropriately assigned, reserved, and ready for guest arrivals.
• Conduct inspections of public and guest areas including dormitories, restrooms, and other communal spaces to uphold cleanliness standards.
• Maintain pantry stocks by regularly checking and replenishing amenities.
• Compile and distribute daily hotel operation reports to designated stakeholders each night.
• Undertake additional tasks as delegated by management.

Candidate Requirements

• Ability to work independently and adapt to changing demands.
• Confidence coupled with a neat and professional appearance.
• Strong communication and organizational capabilities.
• Proficient in English for engaging effectively with international guests.
• Prior experience in a similar front desk or receptionist role is advantageous but not mandatory as training will be provided.
• Availability to commit to a 5-day work week, including shifts during weekends.
• Familiarity with property management software such as CloudBeds or Opera is highly beneficial.
• Experience managing listings and operations on platforms like Booking.com and Agoda is considered a plus.

Additional Information

This opportunity is exclusively available to Singapore Citizens and Permanent Residents.