Front Office All Rounder

About the Company

Join a leading hospitality group, Accor, recognized as the Pacific's largest and fastest-growing hotel chain, with over 5,000 properties worldwide in more than 100 countries. Accor employs more than 260,000 skilled hospitality professionals dedicated to exceptional service and fostering passion beyond limits.

At ibis Mackay, located conveniently next to Mackay Airport, we offer contemporary accommodations along with warm, friendly service. The lively TurBARlence Tavern is an amenity for all guests, whether business or leisure travellers, aiming to create memorable and relaxing experiences in tropical North Queensland.

Being part of the Accor family means joining a global network of driven hospitality experts focused on people-centered service.

Role Overview

The Front Office All Rounder at ibis Mackay is a vital team member responsible for ensuring guests have an enjoyable stay through delivering courteous, genuine, and swift assistance.

Key Responsibilities

• Greet and assist guests promptly with check-ins and check-outs in a polite and efficient manner.
• Support reservation activities as needed.
• Respond to guest requests and strive to create memorable experiences.
• Ensure timely delivery of guest amenities while safeguarding guests and their belongings.
• Coordinate daily with inter-departmental teams, including housekeeping, to manage guest needs and movements.
• Address and manage guest complaints proactively and effectively to exceed expectations.
• Actively promote hotel amenities and seek opportunities to enhance each guest's stay.

Qualifications and Skills Required

• Strong interpersonal skills with a natural ability to connect authentically with guests.
• Excellent time management and multitasking abilities.
• Prior customer service experience, ideally within a hotel setting.
• Proficient computer skills, including Microsoft Office and familiarity with hotel Property Management Systems such as OPERA Cloud.
• Ability to think quickly and resolve issues effectively.
• High attention to detail and accuracy.
• Outstanding communication skills and fluency in English; additional languages are a plus.
• Willingness to work various shifts including weekends, evenings, night shifts, and public holidays.
• Must possess full working rights in Australia.

Additional Information

• The position offers career advancement opportunities within Accor's extensive hotel network of over 400 hotels in Australia.
• Access to discounted accommodation worldwide.
• Learning and development programs through Accor Academies, with opportunities to earn qualifications while employed.