Front Office Agent (STARS)

About the Role

Join the Hampton by Hilton Regensburg as a Front Office Agent and become an essential part of the triSTAR team where your uniqueness and talents truly matter. At tristar Hotels, the focus is on people – especially you. This position offers an opportunity to work in a company that values its employees and encourages shaping your own future.

Key Responsibilities

• Warmly welcome guests, embracing the role of a gracious host and engaging with them in a friendly and charming manner.
• Handle guest check-ins and check-outs efficiently and professionally.
• Respond to and process reservation inquiries promptly.
• Manage cash handling responsibilities and control accounts receivables diligently.
• Perform all administrative tasks related to the front office independently and reliably.
• Contribute to a smooth and effective operation during early, late, and night shifts.
• Maintain active communication flow among all hotel departments.

What You Can Expect

• Employment with a highly recognized employer, awarded as Top Employer in SME sector from 2018 to 2025 by Focus Business.
• Permanent employment contract ensuring job security.
• Generous vacation entitlement of 30 days annually.
• A 25% night shift allowance for working between 10 PM and 7 AM.
• A positive and welcoming work environment.
• Predictable working hours and compensation for any overtime worked.
• Engage with a young, rapidly expanding company that offers opportunities for growth.
• Comprehensive onboarding by experienced triSTAR staff, covering all processes and standards.
• A company culture built on strong values and guiding principles.
• Room for personal development, creativity, and contribution of ideas.
• Possibility to advance to Front Office Supervisor roles.
• Provision and cleaning of uniform components.
• Various employee discounts available on events, services, and products through a corporate program.
• Access to worldwide benefits at Hilton hotels.

Additional Information

The starting gross monthly salary for this full-time position is 3020 EUR, with salary adjustments based on experience and qualifications.

All individuals are welcome to apply regardless of gender, age, religion, disability, sexual orientation, or heritage. The company values diversity and inclusivity greatly.

About the Employer

tristar Hotel Group manages over 40 hotels and three headquarters across Germany, Austria, and Switzerland, employing more than 1,200 people. They operate hotels under franchises of IHG Hotels & Resorts, Hilton Worldwide, Accor Hotels, and Marriott International. They have been honored consecutively as the Best Employer in the Hospitality industry for the past three years.

Workplace Details

The Hampton by Hilton Regensburg features 131 fully air-conditioned rooms. The open lobby and the Breakfast & Living Area are designed according to the latest standards from Hampton by Hilton.