Front Office Agent

About Fairmont Hotels & Resorts

Join an expansive network of 90 stunning properties worldwide, with 34 additional locations upcoming across 30 countries. Our hotels span from Hawaii's beaches to Canada's pristine national parks, London's bustling heart, and the deserts of the United Arab Emirates.

About Fairmont Doha

Experience refined luxury combined with warm hospitality at Fairmont Doha, situated in the iconic Katara Towers in Lusail. This property embodies modern elegance, vibrant energy, and heartfelt service. As a member of a globally esteemed luxury hospitality brand, Fairmont Doha is dedicated to crafting meaningful moments that reflect Doha's spirit and authentic hospitality.

Team members at Fairmont Doha are empowered to deliver exceptional guest experiences through intuitive service, meticulous attention to detail, and pride in their work. Joining this dynamic and inclusive team means your individuality is valued and growth is fostered, with daily opportunities to create personalized, memorable guest interactions.

Application Process

Applicants will receive an email to create a profile and complete a mandatory questionnaire via our partner AssessFirst. This step ensures evaluation of compatibility with the role and the brand's culture of luxury excellence.

Job Description

As a Front Office Agent at Fairmont Doha, you will warmly welcome guests, efficiently manage check-in and check-out processes, handle reservations and room allocation, attend to guest inquiries and requests, and promptly address concerns to guarantee guest satisfaction.

Responsibilities include maintaining accurate guest records, processing payments, coordinating with housekeeping and other departments, and adhering strictly to Fairmont's luxury hospitality standards. Additionally, you will promote hotel amenities and loyalty programs, uphold confidentiality, enforce brand policies and safety protocols, and contribute to creating positive and memorable experiences for guests.

Key Responsibilities

• Warmly receive and assist guests during check-in and check-out procedures
• Manage room reservations, assignments, and guest registration processes
• Handle guest inquiries, requests, and complaint resolution professionally
• Accurately process payments and maintain billing records
• Collaborate with housekeeping and other departments to ensure seamless operations
• Promote hotel services, facilities, and loyalty programs to guests
• Maintain up-to-date guest information and prepare daily front office reports
• Ensure all hotel policies, procedures, and service standards are consistently followed

Qualifications

• Diploma or bachelor's degree in Hospitality Management, Tourism, Business Administration, or related fields
• Experience in front office operations, guest services, or customer service preferred
• Familiarity with Opera Property Management System or equivalent hotel PMS is advantageous
• Proficiency in Microsoft Office suite
• Excellent written and spoken English communication skills; additional languages are a plus
• Strong interpersonal and customer service abilities
• Flexibility to work various shifts, including weekends and public holidays
• Capability to thrive in a fast-paced, multicultural environment
• Commitment to embodying Fairmont's brand promise and luxury standards in all tasks and interactions
• Support an inclusive workplace that values and respects diversity
• Help foster an empowering, supportive, and appreciative team culture