Front End Team Lead

Position Overview

This role supports the leadership of the front-end department by managing processes, addressing inquiries and challenges, and fostering team development through education and training. A strong emphasis is placed on delivering exemplary customer service and ensuring all tasks are effectively completed.

Key Duties

• Deliver outstanding customer service by warmly greeting customers, assisting with product promotion, helping locate merchandise, facilitating purchase choices, resolving issues, and escalating concerns when necessary.
• Enforce safety protocols including proper lifting techniques, maintaining a clean work environment, managing emergency procedures such as evacuations and alarm codes, and preventing theft.
• Address concerns from both customers and team members, providing guidance when needed.
• Oversee front-end operations by delegating tasks, assisting where necessary, monitoring coverage, and coordinating employee breaks.
• Collaborate with People Lead to finalize shift schedules.
• Conduct area inspections alongside the Coach and team members to identify training needs, develop associates through instruction and feedback.
• Lead daily team meetings at shift commencement to communicate updates, set objectives, and monitor productivity metrics including scanning accuracy, program adherence, and service initiatives.
• Maintain a safe, clean, and hazard-free workspace by following company policies, completing safety logs, and ensuring all fixtures are secure and debris-free.
• Perform assigned tasks within Workday/GTA systems and provide support to management.
• Work in partnership with the Coach and People Lead to manage associate performance, facilitate growth discussions, and assist with recruitment and hiring activities.

Minimum Requirements

• Applicants must be aged 16 years or older.

Additional Information

The base hourly wage for this position starts at $19.15 CAD.

Walmart is committed to accommodating disability-related requirements for applicants and associates in accordance with legal standards.

Work location: 450 Westmorland Rd, Saint John, New Brunswick, E2J 4Z2, Canada.

Notice: The recruitment process may employ AI-based tools for screening and evaluations. Further details are available in the company's Job Applicant Privacy Notice.