Front Desk Receptionist

About Vinayaka Hotel

Vinayaka Hotel, located in Patna, Bihar, is a hospitality provider dedicated to offering comfortable accommodations and excellent service to a diverse clientele, including travelers, business professionals, and families. The establishment emphasizes a welcoming atmosphere, operational efficiency, and maintaining high standards in cleanliness and professionalism. Reliability, respectful conduct, and exceptional customer service are core values for all personnel in the hotel.

Role Overview

This full-time, on-site Front Desk Receptionist position is central to ensuring guest satisfaction. Responsibilities include greeting guests warmly, overseeing check-in and check-out processes, managing telephone communications, and responding promptly to guest inquiries. Additional duties encompass maintaining accurate guest records, handling booking procedures, coordinating with housekeeping and other departments, processing payments, managing the front desk area, and executing general clerical functions. Employees must maintain a neat appearance and deliver courteous and professional service to facilitate smooth front desk operations during all shifts.

Qualifications and Requirements

• Excellent communication and customer service abilities to engage with guests clearly and politely.
• Familiarity or experience in receptionist responsibilities, including effective phone etiquette for handling inquiries and reservations.
• Competent clerical skills involving record maintenance, basic data entry, and document organization related to guest stays.
• Capability to multitask efficiently, prioritize duties, and remain composed and professional during busy or stressful periods.
• Basic computer skills required, including proficiency with hotel management or reservation software, email, and common office applications.
• Previous experience in hospitality or front desk roles is a plus but not compulsory.
• Minimum educational attainment of secondary school; further training in hospitality or administration is favorable.
• Dependable, punctual, and adaptable to work varying shifts, including weekends and public holidays as needed.