Front Desk Agent – Arabic Speaker

Company Overview

Fairmont Bab Al Bahr is a prestigious five-star luxury hotel situated by the beach at Abu Dhabi’s entrance, boasting spectacular views of the Sheikh Zayed Grand Mosque. The property features modern design paired with elegant décor to provide a world-class hospitality experience. With over 360 well-furnished guest rooms and suites, diverse acclaimed dining options, extensive event spaces, and premium leisure facilities such as private beach access, pools, and gyms, it welcomes business and leisure travelers alike, supporting corporate and social events while embracing local Emirati culture. The hotel prioritizes excellence, innovation, sustainability, and creating unforgettable moments for guests and employees.

Role Overview

The Front Desk Agent is entrusted with delivering superior guest service by ensuring seamless check-in and check-out operations, addressing guest inquiries, and fostering memorable guest stays that align with luxury hospitality standards. This position demands professionalism, meticulousness, outstanding communication, and a proactive approach to guest requirements.

Key Responsibilities

• Greet guests warmly and in a professional manner upon arrival.
• Conduct accurate and efficient check-in and check-out processes.
• Provide personalized escort and VIP guest welcome/departure experiences as necessary.
• Offer detailed information regarding hotel amenities, services, local sights, transportation, and dining options.
• Maintain extensive knowledge of hotel offerings, promotions, and services.
• Confirm guests’ reservations and registration data.
• Allocate rooms aligned with guest preferences and hotel protocols.
• Effectively handle special requests, room upgrades, and modifications.
• Keep guest profiles and records updated in the Property Management System.
• Coordinate proactively with Housekeeping, Concierge, Engineering, Security, and other teams to ensure guest satisfaction.
• Respond swiftly and courteously to guest inquiries, requests, and complaints.
• Notify relevant departments about VIP arrivals, special events, and guest preferences.
• Manage payments, deposits, billing adjustments, and foreign currency exchanges according to hotel guidelines.
• Accurately balance cash floats and prepare daily financial summaries.
• Ensure proper posting and settlement of guest accounts.
• Uphold strict confidentiality of guest data and financial transactions.
• Anticipate guest needs and offer proactive assistance.
• Resolve guest concerns efficiently and courteously to maximize satisfaction.
• Follow up on guest feedback and requests to guarantee effective resolution.
• Develop positive guest rapport to encourage repeat visits.

Qualifications

• A diploma or bachelor’s degree in Hospitality Management, Tourism, Business Administration or related disciplines.
• Prior experience working in Front Office, Guest Services, or Reception roles within luxury hotel settings is preferable.
• Familiarity with Opera PMS or comparable hotel management software.
• Competency in Microsoft Office tools.
• Fluency in both spoken and written English and Arabic languages; knowledge of additional languages is advantageous.