Front and Back Office Supervisor

About Pepkor Lifestyle

Pepkor Lifestyle offers a vibrant career path at the forefront of retail, providing opportunities to lead impactful projects and contribute positively to customer experience and business growth. As part of the Incredible Connection brand, this role allows a dedicated individual to unlock leadership potential while driving measurable results.

Key Responsibilities

• Oversee both front and back office operations, including cash handling and precise financial transaction management to maintain operational excellence.
• Implement and manage customer retention strategies to ensure exemplary service and foster long-term client relationships.
• Manage stock levels efficiently to minimize losses and meet sales demands by utilizing effective inventory control methods.
• Ensure strict compliance with company policies and relevant legislation, while proactively managing risks to protect the business.
• Lead, coach, and develop the team to build a collaborative, motivated, and high-performing workplace culture.
• Navigate and guide the team through periods of change with clarity, encouraging a positive and flexible mindset.

Qualifications and Skills

• A minimum of Grade 12 matric certification is essential.
• At least three years of verified experience in retail management is required.
• Sound understanding and practical application of stock management strategies to optimize inventory control.
• Proven capability in financial management focusing on cash flow and transaction accuracy.
• Demonstrated leadership strengths, including team motivation, talent development, and performance management.
• Strong business acumen with strategic thinking and problem-solving aptitudes.
• Exceptional administrative competencies and a proactive approach to decision-making.
• Excellent customer service skills with a focus on delivering outstanding support and satisfaction.
• Commitment to fostering diversity and inclusion within the team environment.

Personal Attributes

• Resilient and positive outlook capable of managing workplace challenges effectively.
• Decisive judgment that benefits both the organizational goals and team welfare.
• A champion for diversity and inclusion, valuing the contributions of all team members.

Why Join Pepkor Lifestyle?

• Meaningful work delivering value to consumers across Africa.
• Access to diverse products, growth opportunities, and a culture of innovation.
• Competitive salaries and comprehensive benefits to support your career development.
• An inspiring mission to make quality living accessible and contribute to social progress.