Fraud Specialist

About the Role

Join Moyasar as a Fraud Specialist and be a key player in safeguarding our payment services, customers, and overall business. Operating within the financial payments sector, this role focuses on preventing fraudulent activities through diligent monitoring and investigation of transactions and user behavior.

Primary Responsibilities

• Continuously oversee transactions, user accounts, and activities to detect possible fraud attempts.
• Thoroughly review and probe fraud alerts and suspicious financial activities.
• Analyze both transactional and non-transactional data to uncover irregular patterns and indicators of fraudulent behavior.
• Conduct detailed inquiries into suspected fraud incidents and document findings comprehensively.
• Evaluate and approve high-risk payments following established fraud prevention protocols.
• Handle chargeback processes on behalf of clients, ensuring timely follow-ups until resolution.
• Contribute to identifying and mitigating new fraud techniques as they emerge.
• Escalate complex or high-risk cases to appropriate internal parties for further action.
• Maintain meticulous records related to investigations, decisions, and chargeback cases.
• Collaborate with relevant departments to enhance fraud detection methodologies and effective controls.
• Analyze fraud trends to generate reports and insights for management decision-making.
• Assist in refining fraud prevention processes consistently.
• Work jointly with Risk, Operations, AML, Compliance, and other teams as necessary.

Candidate Profile & Requirements

• Possess 1 to 3 years of professional experience in fraud-related roles such as fraud operations, fraud analysis, financial crime, or comparable sectors.
• Demonstrated practical skills in fraud detection, transaction investigation, and monitoring activities.
• Exceptional attention to detail and ability to make informed decisions using available data.
• Proficient verbal and written communication abilities, including proper documentation practices.
• Hold a Bachelor's degree in Finance, Business, Accounting, or closely related disciplines.
• Availability and readiness to work rotating shifts in a 24/7 environment, including both daytime and nighttime shifts.