Food Services Supervisor

Position Summary

The Food Services Supervisor role requires coordinating team efforts to provide optimal guest service and uphold high standards of presentation and cleanliness. Responsibilities include inspecting staff grooming, carrying out opening and closing procedures such as organizing necessary supplies, cleaning equipment, and securing premises. The supervisor will also oversee storage areas ensuring FIFO practices and cleanliness are maintained, conduct scheduled inventories, and manage requisitioning of supplies. Monitoring dining room seating, service quality, and guest safety forms a key part of the role, along with processing work orders for maintenance issues.

Team Management and Leadership

Supporting management with recruitment, staff training, scheduling, performance evaluations, counseling, discipline, motivation, and coaching is essential. This role serves as the primary contact for company policies regarding fair treatment and open-door communication. Adherence to safety policies is mandatory, including reporting accidents and hazards, completing safety training, and maintaining documentation. Maintaining a professional appearance and confidentiality while safeguarding company assets is also required.

Guest Interaction and Communication

Welcoming and acknowledging guests according to company standards and anticipating their service needs is a priority. The supervisor assists guests with disabilities and expresses genuine appreciation to all visitors. Effective, clear, and professional communication is expected in all interactions. Fostering cooperative relationships with colleagues to achieve shared objectives and responding appropriately to concerns is integral.

Quality and Efficiency

Ensuring service quality aligns with organizational expectations and identifying innovative solutions to improve efficiency, productivity, safety, quality, and cost-effectiveness are part of the supervisor's duties. Physical demands include prolonged standing, walking, lifting up to 50 pounds, navigating confined spaces, climbing stairs, and performing fine motor tasks. Additional reasonable duties may be assigned by supervisors.

Preferred Qualifications

• High school diploma or equivalent (G.E.D.) required.
• Minimum of 2 years relevant work experience in food service.
• At least 1 year experience in a supervisory role.
• No specific licenses or certifications required.

Additional Information

Job Number: 26110512
Category: Food and Beverage & Culinary
Location: Ajyad Street, Makkah, Saudi Arabia

Company Commitment

The employer is dedicated to equal opportunity, valuing diverse backgrounds and ensuring a discrimination-free work environment. Employees are encouraged to embrace continuous improvement and enjoy being part of a dedicated, ambitious team.