Food Runner

About Novotel Hotels and Accor

Novotel Hotels, part of Accor Group, offers a welcoming environment that encourages personal and professional growth. Joining their team means exploring limitless opportunities in hospitality and gastronomy, where your work carries meaning and supports community contribution worldwide.

Role Overview

We are inviting enthusiastic and detail-oriented Food Runners to become essential members of our vibrant hospitality team located in Riyadh, Saudi Arabia. This position bridges the kitchen and guests ensuring every dining experience is flawless through efficient delivery and communication.

Responsibilities

• Carefully review kitchen orders and communicate seamlessly with both kitchen and front-of-house teams to maintain smooth service flow.
• Deliver food from kitchen to tables promptly and accurately, upholding excellent presentation standards.
• Carry trays and tray jacks weighing up to 25 pounds with efficiency and professionalism across the dining area.
• Complete daily side duties with precision and strong organizational skills.
• Engage guests warmly and respectfully, ensuring friendly and professional service continually.
• Maintain composure and courtesy during busy service times while focusing on guest satisfaction.
• Uphold food safety and hygiene guidelines rigorously according to health regulations.
• Effectively juggle multiple orders and prioritize tasks in a fast-paced, high-volume setting.
• Work collaboratively with team members to enhance overall restaurant operations and guest satisfaction.
• Proactively communicate to promptly handle any service issues or special guest requests.

Qualifications

• At least 2 years of experience in fine dining or upscale restaurant services.
• Strong communication, organizational abilities, meticulous attention to detail, and problem-solving skills.
• Demonstrated teamwork skills and ability to collaborate well in a busy environment.
• Capable of working efficiently under pressure and maintaining poise.
• Physical ability to lift and carry trays up to 25 pounds over shifts.
• Effective time management and multitasking skills.
• Experience with Point of Sale (POS) systems is preferred.
• Knowledgeable about food safety and hygiene standards.
• Highly dependable, punctual, and committed to a strong work ethic.
• Ability to remain calm, courteous, and focused on guest needs consistently.
• Physical endurance to stand for long periods and move swiftly throughout the restaurant.
• Availability to work variable shifts, including evenings, weekends, and holidays.

Additional Information

The team environment is supportive and reflects a commitment to inclusivity and diverse culture, adapting to local legal work regulations as necessary.

Accor prides itself on being diverse and inclusive, aiming to attract employees from varied backgrounds.