Food Runner / Expeditor

About Dishoom

Since 2010, Dishoom has celebrated the spirit of Bombay's Irani cafes through its restaurants and kitchens, bringing authentic food and drink experiences to guests on-site and at home. Recognized as one of the best workplaces in hospitality, Dishoom is committed to caring for its team members and communities through initiatives like tree planting, cultural events, and the Meal for a Meal campaign that has donated over 30 million meals in the UK and India.

Role Overview

The Food Runner / Expeditor bridges the kitchen and front-of-house teams to ensure smooth and timely service. You will deliver large trays of food and beverages to guests, manage special dietary requests, and help maintain an efficient and lively environment, often covering shifts that involve significant physical activity and teamwork.

Responsibilities

• Promptly and accurately deliver food and drinks to guests, addressing allergies and special requests.
• Operate effectively in a fast-paced, high-volume setting, often walking over 20,000 steps in a shift.
• Coordinate communication between the kitchen and floor team to ensure seamless service flow.
• Maintain the quality and timing of popular dishes like Okra fries, black Daal, and Cheese naan to enhance guest satisfaction.

Qualifications and Skills

• No prior hospitality experience required; comprehensive training and support will be provided.
• Ability to stay calm and focused under pressure, especially during busy periods such as weekend nights.
• Leadership qualities to guide and support the team warmly and confidently during high-energy shifts.
• Minimum six months of work experience in any industry preferred.
• Strong desire to learn about food, beverages, and guest and team care.

Employee Benefits and Support

• Hourly wage ranging from £15 to £15.80, inclusive of tronc, paid monthly.
• Free meals every shift and unlimited chai for team members.
• Full-time schedule across five days per week with availability required Monday through Sunday; rotas distributed six days in advance.
• Varied daytime and evening shifts in an all-day dining environment.
• Access to award-winning training programs with a focus on development; 326 team members promoted last year.
• Holiday entitlement aligned with standard annual allowance, including site closures on Christmas and Boxing Day; one additional child-related leave day for school starts.
• Smart casual dress code with comfortable footwear encouraged; no uniforms required.
• Financial benefits including weekly wage advances, emergency cash support, savings and financial planning tools, and discounts up to 50% when dining.
• Mental and physical well-being support including mental health and first aid training for managers, confidential helplines, free counseling, GP appointments, life coaching, and fitness sessions.
• Social events such as family festivals, Christmas celebrations, regular team gatherings, and sports leagues including in-house cricket and football tournaments.
• Long-term employees (5 years) are invited on educational trips to Bombay to experience cultural heritage and food origins.

Inclusion

Dishoom fosters a diverse and inclusive workplace, welcoming applicants from all backgrounds, identities, and experiences.