Food & Beverage Service Associate

Company Overview

Raffles Hotel Singapore stands as one of the last preserved grand 19th century hotels globally, showcasing an exquisite blend of historic charm and luxury colonial architecture. Its renowned design and distinguished service continue to delight travelers, featuring elegant suites, social areas, and acclaimed dining establishments. A visit to Singapore is incomplete without experiencing this iconic landmark that melds old-world magnificence with the city's unique modern character.

About 1887 by André

1887 by André is a heritage gastronomy restaurant within Raffles Hotel Singapore, guided by Chef André Chiang. It highlights Singapore’s culinary journey from the Victorian era to the vibrant multicultural flavors shaping the city, all interpreted with sophisticated French culinary techniques. The menu revives classic tastes originally found in Raffles’ early dining rooms, served with vintage silverware, complemented by a beverage program blending traditional and contemporary selections including alcohol-free options inspired by regional Nanyang flavors. With an intimate 42-seat setting, it offers guests a sensory journey bridging historical heritage with modern innovation.

Role Summary

This role entails delivering personable, efficient, and welcoming Food and Beverage service adhering strictly to the hotel’s Standard Operating Procedures to enhance guest dining satisfaction and support financial and operational goals of the outlet.

Key Responsibilities

• Consistently deliver superior, high-standard service to all guests per hotel SOPs.
• Maintain impeccable personal presentation according to grooming standards.
• Greet and bid farewell guests and colleagues warmly and respectfully.
• Extend professional assistance and courteous greetings to guests and team members at all times.
• Possess thorough knowledge of hotel food and beverage offerings including detailed understanding of Mediterranean cuisine and culinary trends.
• Offer informed menu recommendations and accurately take food and beverage orders, noting allergies and seating details in the POS system.
• Verify order accuracy before submission to kitchen and ensure timely, proper delivery of dishes and accompaniments.
• Remember guest preferences to personalize service and use guests’ names appropriately during interactions.
• Arrange and maintain restaurant tables and side stations in accordance with established standards, ensuring cleanliness and stocked supplies.
• Polish and maintain all silverware and glassware spotless at all times.
• Ensure seamless service flow, including clearing between courses and managing final billing processes with accuracy.
• Engage in upselling to enhance guest experience and meet sales targets.
• Immediately communicate any guest complaints to management.
• Ensure cleanliness and safety in all food preparation and service areas.
• Assist with additional duties such as equipment maintenance, linen exchange, stock counts, and daily requisitions.

Professional Development

• Participate actively in training sessions to enhance skills and knowledge.
• Attend daily briefings and monthly departmental meetings.
• Commit to continuous learning of food and beverage practices.

Additional Duties and Compliance

• Adhere to guidelines outlined in the colleague handbook.
• Follow emergency procedures, health and safety requirements, and food hygiene standards vigilantly.
• Maintain positive working relationships across restaurant, culinary, stewarding and hotel departments.
• Align service delivery with Accor's core values including Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.
• Support the hotel's Corporate Social Responsibility and sustainability initiatives.
• Perform any other assigned duties as required.

Candidate Profile

• Certificate or diploma in hospitality or a related discipline, or at least six months’ direct experience in food service within a similar operational context.
• Prior retail or guest-facing experience preferred.
• Basic knowledge or interest in food and beverages; bartending experience is a plus.
• Strong interpersonal skills with transparent and sincere communication.
• Proficient in written and spoken English.
• Demonstrate reliability, consistent performance, and neat personal appearance.
• Display enthusiasm, energy, team spirit, and a guest-centric mindset.
• Be creative, open-minded, adaptable, and flexible to change.

Benefits

• Five-day work week schedule.
• Provision of duty meals.
• Colleague discounts and preferential room rates at Accor properties worldwide.
• Flexible benefits including dental, optical, vacation expenses, and children's education support.
• Medical and wellness programs.
• Comprehensive insurance coverage.
• Opportunities for local and international career progression.
• Comprehensive learning and development initiatives.