Food and Beverage Operations Manager

Job Summary

This leadership position takes responsibility for overseeing all food and beverage operations, encompassing culinary, restaurant, beverage, and room service departments. The role focuses on ensuring guest and employee satisfaction, upholding standards, and achieving financial targets while demonstrating thorough knowledge of relevant food and beverage regulations. Additionally, the manager develops and implements strategic business plans for the food and beverage division.

Educational and Experience Requirements

• High school diploma or equivalent GED, with a minimum of four years in food and beverage, culinary, or related professional fields.
• Alternatively, candidates with a two-year degree from an accredited institution in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related disciplines, paired with at least two years of relevant experience.

Core Responsibilities

Financial Management

• Creating and managing financial plans, employee engagement strategies, and guest satisfaction initiatives within the Food and Beverage departments.
• Maintaining effective cost control to ensure efficient kitchen and restaurant operations.
• Utilizing budget frameworks to align with financial goals.

Team Leadership

• Overseeing the Food and Beverage departments except catering sales.
• Managing daily operations and supervising employees, with competence to fulfill duties in their absence.
• Applying strong interpersonal and communication skills to lead and motivate teams, promoting ethical and financially sound decision-making.
• Fostering an environment that encourages motivation, empowerment, teamwork, continuous learning, and a commitment to exceptional service.
• Addressing employee concerns promptly and providing coaching, counseling, and performance feedback.
• Setting clear goals, priorities, and expectations to enhance productivity and team cooperation.

Customer Service Excellence

• Delivering superior customer service and promptly addressing guest concerns.
• Aligning all levels of staff with the brand's service culture and expectations.
• Taking ownership of resolving guest issues until their satisfaction is achieved or escalation is completed.
• Ensuring banquet functions exceed guest expectations and elevating customer satisfaction and retention through exceptional service.
• Leading by example as a role model for professional behavior.

Human Resources Management

• Guiding subordinates through performance management, including timely reviews.
• Upholding fair treatment and open-door policies while supporting employee development via coaching and training.
• Designing and implementing educational initiatives based on engagement and satisfaction feedback to strengthen skills and address development needs.

Additional Duties

• Complying with corporate accounting processes.
• Facilitating clear communication across teams through meetings, logs, and information sharing.
• Analyzing data to identify solutions and support effective decision-making.

Additional Information

Job Number: 26125793

Job Category: Food and Beverage & Culinary

Reporting Location: Al Corniche Street, P.O. Box 6000, Doha, Qatar

Schedule: Full Time

Work Location: Onsite

Position Type: Management

Equal Opportunity Employer Statement

The organization embraces equality by welcoming a diverse workforce and fostering an inclusive environment that values the unique backgrounds of all associates. Commitment to nondiscrimination on all legally protected bases is a priority.

Joining this team means becoming part of a global community focused on creating a sense of belonging in multiple worldwide locations, dedicated to delivering meaningful guest experiences and continuous improvement.