Floor Manager

Overview

As a Guest Relation Officer serving as a Floor Manager, you will play a pivotal role in ensuring smooth day-to-day operations before opening and after closing, addressing customer concerns with professionalism, maintaining exceptional product standards, and managing inventory efficiently. Your responsibilities will include fostering team morale, organizing work schedules, overseeing cash procedures, monitoring performance, and collaborating closely with restaurant management to enhance overall business performance and guest satisfaction.

Key Responsibilities

• Coordinate and prepare all pre-opening activities to ensure operational readiness each day.
• Conduct thorough closing duties to maintain cleanliness and security standards.
• Handle guest complaints promptly to maintain customer satisfaction, analyze issues, and implement solutions to prevent recurrence.
• Supervise cash handling during shifts to ensure transaction accuracy and prevent theft.
• Maintain product quality through regular inspections complying with safety and company standards.
• Manage inventory levels, ensuring timely replenishment and minimizing waste.
• Develop and manage duty rosters to ensure sufficient staffing during peak periods and events.
• Lead and encourage a positive work environment focused on employee growth via guidance and training.
• Delegate tasks effectively to empower staff and promote accountability.
• Monitor employee performance against KPIs and provide constructive feedback for improvement.
• Assist in preparing reports on sales, inventory, and customer feedback to inform operational decisions.
• Ensure adherence to company policies, procedures, and regulatory requirements and communicate updates to the team.
• Collaborate with management to align operations with business objectives and suggest process enhancements.
• Perform additional duties as assigned by supervisors or management as needed.

Qualifications and Skills

• Possession of a Bachelor’s degree in Business Administration, Hospitality Management, or related discipline.
• At least one year of experience in restaurant management or a comparable role.
• Strong leadership capabilities and expertise in managing teams.
• Proficient financial skills, including analyzing profit and loss statements, cost of goods sold, and budget forecasting.
• Excellent interpersonal and communication skills to effectively engage with guests and staff.
• Experience in business development and successful sales target achievement.
• Knowledgeable in recruitment and employee selection processes.