Field Support Coordinator
Noida, Uttar Pradesh, India · Full Time
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- Experience
- 1+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Applicants who have completed any graduate degree are eligible to apply for this position.
- Resume
- Required to apply
Where you'll work
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Job description
About the Company
Mettsenia Solutions Pvt. Ltd., based in Bangalore, specializes in IoT and Industrial Automation with a focus on smart sub-metering, energy monitoring, and process automation. Their innovative hardware and software platforms support electricity, water, and gas metering across residential, commercial, and industrial sectors. The company’s solutions enable real-time utility management using cloud-connected IoT gateways, mobile/web apps, and advanced analytics dashboards. They cater to real estate, manufacturing, and infrastructure industries, emphasizing Industry 4.0 and Digital Twin technologies.
Mettsenia has developed two proprietary mobile applications:
- MettsPe: An app for end users to monitor and manage electricity, water, and gas consumption in real time.
- MettsCred: Designed for property managers and facility operators to simplify billing, payments, and maintenance tracking for PGs, hostels, apartments, and commercial buildings.
Role Overview
The Field Support Coordinator will contribute to the successful deployment and operational support of the MettsPe and MettsCred utility management apps. The role entails conducting application demonstrations, coordinating smart meter installations with field technicians, onboarding property owners and tenants, and managing customer inquiries. Additionally, the coordinator will organize daily schedules and track installation progress and issues using Excel.
Key Responsibilities
- Deliver app demonstrations and provide remote explanations through Google Meet or phone calls.
- Coordinate installation activities and support with field technicians.
- Onboard property owners, sites, and tenants onto the MettsPe and MettsCred platforms.
- Maintain detailed Excel records to monitor installation statuses, issues, and resolutions.
- Plan daily client visits and organize technicians’ schedules accordingly.
- Ensure smooth and efficient deployment along with ongoing customer support.
Required Skills and Qualifications
- Strong communication and coordination capabilities.
- Basic proficiency in Excel for tracking and reporting.
- Comfortable navigating mobile applications and participating in online meetings.
- Ability to plan daily field activities effectively.
- Good interpersonal skills for engaging with property owners and tenants.
- Fluency in English and Hindi is essential.
Preferred Candidate Profile
Candidates should have at least one year of experience in customer support, operations, or field coordination roles.
Minimum education
Bachelor's Degree