- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 4 hours ago
- Work mode
- Hybrid
- Resume
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Job description
About Diwal.af
Diwal.af is an innovative digital marketplace designed to unify buyers, sellers, and opportunity seekers across Afghanistan. The platform strives to simplify, secure, and broaden access to everyday transactions through digital solutions, fostering economic growth and community connection nationwide.
Role Summary
This full-time Field Specialist position, based primarily in Herat with the option for remote work, involves active engagement in local markets and community hubs. Your tasks will encompass promoting the Diwal.af platform, introducing and onboarding new users, as well as assisting current users to optimize their experience. The role includes gathering user feedback and field data to pinpoint challenges and working collaboratively with internal teams to enhance platform functionality.
Key Responsibilities
- Conduct outreach visits to markets, businesses, and community centers to increase platform adoption and awareness.
- Provide hands-on support and guidance to new and existing users on how to utilize the platform effectively.
- Collect and document user feedback and field observations for continuous improvement.
- Deliver concise training sessions or demonstrations to individuals or small groups.
- Address customer inquiries professionally and manage basic troubleshooting, escalating complex issues appropriately.
- Maintain consistent communication with team members to ensure alignment of field activities with platform objectives.
Qualifications and Skills
- Strong analytical aptitude for assessing user needs and deriving actionable insights from field data.
- Effective communication skills for engaging a diverse user base and collaborating internally.
- Solid problem-solving capabilities, with experience in handling technical or application-based issues.
- Customer service proficiency with a calm, professional demeanor in managing feedback and concerns.
- Capability to conduct brief training and orientation sessions.
- Familiarity with digital technologies and comfort using online platforms and mobile apps.
- High integrity, reliability, and cultural sensitivity towards diverse populations.
- Previous background in fieldwork, community outreach, or sales is advantageous.
- Proficiency in local languages, along with working knowledge of English.