Field Service Technician

About Kardex Group

The Kardex Group is a global leader in manufacturing dynamic storage, retrieval, and distribution systems, employing over 3,000 personnel worldwide. Their tailored logistics solutions serve diverse sectors including industrial manufacturing, retail, and administrative fields.

Job Summary

Kardex Far East Pte Ltd is hiring a self-driven Field Service Technician to join the Life Cycle Service Team in Singapore. This role is home-based and involves reporting to the Team Leader of Life Cycle Service.

Key Responsibilities

• Carry out installation and commissioning of Kardex Automated Storage and Retrieval Systems (ASRS).
• Maintain superior customer service aligned with company policies.
• Provide foundational customer training on products.
• Communicate effectively with customers and management at designated intervals.
• Document visits accurately and update call tracking systems promptly.
• Respond to service requests directed by management with minimal supervision while ensuring constant communication.
• Troubleshoot machine/unit issues aiming for high levels of first-time fixes without excessive part replacements.
• Identify root causes of faults and perform initial problem resolution.
• Escalate complex or unusual issues timely to specialized individuals or teams ensuring swift resolution consistent with company norms.

Qualifications and Experience

• Diploma or Certificate in Electrical, Mechanical, Electrical Engineering, or related technical fields.
• Minimum 3 to 5 years of work experience preferably in field service roles.
• Experience in warehouse automation or logistics solutions is an advantage.
• Proficient knowledge in Electrical systems and IT networking; comfortable working with computer software.
• Fluent in English, both spoken and written.
• Willingness to travel moderately within the country.

Required Behaviors and Competencies

• Capable of extracting diagnostic data to identify root causes of faults.
• Logical and proactive when performing routine maintenance.
• Structured methodology for fault analysis and troubleshooting.
• Ability to adhere to established procedures and policies.
• Judicious decision making and appropriate situational responses.
• Self-motivated, disciplined, with a positive outlook.
• Resilient under stress and able to handle pressure.
• Flexible to work outside regular hours including weekends and public holidays as needed.

Additional Skills and Attributes

• Customer service orientation and service-mindedness.
• Independent, organized, and capable of managing workload effectively.
• Good interpersonal and communication skills.
• Flexibility and ability to accommodate varied customer and job demands.
• Personal effectiveness and professionalism in work conduct.

Eligibility

This position is exclusively open to Singapore citizens and Permanent Residents.