- Experience
- 2–3 yrs
- Salary
- INR 300,000 – INR 500,000 / year
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Candidates with any graduate degree are eligible to apply.
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
Role Overview
As a Field Sales Executive at Swiggy, you will be responsible for overseeing a large team of 120-150 Pickup and Delivery Partners daily. Your goal will be to drive individual and team efficiency, maintain attendance aligned with demand, and ensure smooth delivery operations to enhance customer satisfaction.
Key Responsibilities
- Manage and monitor performance of Pickup & Delivery Partners on a daily basis.
- Track attendance based on demand and maintain consistent workforce availability.
- Work to improve and uphold promised delivery timelines to ensure superior customer experience.
- Conduct both classroom and on-field training sessions tailored to individual needs.
- Perform routine field audits to assure compliance standards among partners.
- Implement engagement activities to reduce voluntary attrition and prevent absconding workforce members.
- Provide personalized feedback with weekly one-on-one meetings to address concerns and support continuous improvement.
- Resolve order-related escalations effectively to maintain excellent customer service quality.
- Assist partners during emergencies or critical situations to ensure operational continuity.
Candidate Profile & Requirements
- Prior experience in process design and operational rollout is expected.
- 2-3 years managing blue-collar workers, with strong supervisory and motivational skills.
- Possession of a bike with willingness to travel extensively within the city.
- Availability to work on weekends is mandatory.
- Familiarity with local geography and the ability to communicate fluently in local languages are required.
- Entrepreneurial mindset and a proactive, results-driven attitude.
- Exceptional attention to detail with strong problem-solving capabilities.
- Outstanding customer service aptitude, maintaining consistently high service standards.
Additional Information
Swiggy is a leading Indian online food delivery platform operating in numerous cities across the country, offering quick commerce services beyond food delivery. This role will be based in Vadodara and involves direct onsite management activities.
Eligibility: Open to candidates possessing any graduate degree.
Minimum education
Bachelor's Degree