Field Desktop Support Engineer
Mumbai, Maharashtra, India · Full Time
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- Experience
- 1–3 yrs
- Salary
- INR 8,000 – INR 18,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- Diploma / ITI / Bachelor's in Computer Hardware or related field
- Eligibility
- Applicants with 1–3 years experience or freshers with sound technical knowledge can apply. Candidates with prior experience in IT hardware sales, installation, service, desktop or printer support, and on-site customer assistance are preferred.
- Resume
- Required to apply
Where you'll work
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Job description
Position Overview
We are seeking a Field Desktop Support Engineer with 1 to 3 years of experience to join our IT/Technical Support team. This full-time role involves installing, maintaining, and troubleshooting IT hardware including desktops, laptops, printers, and other peripherals, with a focus on delivering on-site and remote support.
Key Responsibilities
- Install, configure, and maintain desktop computers, laptops, printers, scanners, and related hardware.
- Troubleshoot and repair hardware components such as motherboards, RAM, HDD/SSD, SMPS, and power supplies.
- Install and set up Windows operating systems and necessary drivers and applications.
- Diagnose networking problems including LAN, Wi-Fi, routers, switches, and basic TCP/IP connectivity issues.
- Conduct preventive maintenance and routine health checks of IT equipment.
- Handle hardware upgrades, component replacements, and system assembly.
- Provide on-site and remote technical assistance to customers.
- Keep detailed records of hardware, repairs, replacements, and service activities.
- Liaise with vendors to manage warranty claims and component replacements.
- Travel to customer locations for installations, troubleshooting, and maintenance as needed.
- Maintain clear, effective communication with customers to ensure timely resolution of technical problems.
Required Qualifications and Skills
- Diploma, ITI, or Bachelor's degree in Computer Hardware, IT, Electronics, or related discipline.
- Strong hardware troubleshooting and repair knowledge.
- Experience with Windows OS installation, configuration, and troubleshooting.
- Basic networking understanding including LAN, Wi-Fi, routers, and switches.
- Competency in assembling and disassembling desktop computers and replacing hardware parts.
- Familiarity with printers and additional peripherals.
- Excellent problem-solving and communication abilities.
- Willingness to travel for customer site visits.
Additional Information
Fresh candidates with solid technical knowledge are eligible to apply. Previous exposure to IT hardware sales, installation, annual maintenance contracts (AMC), desktop and printer support, or on-site customer service will be an asset.
Compensation
The monthly salary ranges between 8,000 and 18,000 INR.
Minimum education
Bachelor's Degree