- Experience
- Any
- Salary
- INR 41,000 – INR 81,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview and Responsibilities
As a Field Debt Manager, you will lead a team of ground Field Executives dedicated to the efficient recovery of overdue amounts from customers who are in default. This will involve coordinating and planning visits to customer locations, closely monitoring daily activities of agents, and maintaining excellent performance via direct visits especially for high-value accounts.
Your role also encompasses motivating and guiding the team to achieve monthly recovery targets through effective execution and ensuring strict adherence to collection SOPs and legal guidelines. You will oversee advanced loss prevention strategies such as skip tracing and foreclosures, and ensure fair collection practices under the prescribed code of conduct.
Additional Duties
- Ensure all agents participate in required meetings, training sessions, and Annual Help Meetings (AHMs).
- Identify accounts that demand legal intervention and manage the ensuing processes appropriately.
- Conduct in-depth case reviews and audits of collections, and regularly analyze and present updates on high-value accounts to stakeholders.
- Lead daily team stand-ups, ensure full attendance and usage of the management application.
- Keep the team and yourself abreast of all current company circulars and product/service offerings.
Industry
Financial Services