Field Collection Executive

About the Team

The Debt Management team is tasked with the prompt and efficient recovery of outstanding customer payments. They strategize and refine collection approaches across multiple channels to reduce defaults and enhance cash flow. By leveraging data insights, segmenting customers, and executing focused action plans, the team aims to strike a balance between customer experience and collection efficiency.

About the Role

We seek motivated and proactive individuals to join our Field Debt Management unit. As a Field Debt Management Executive, your primary responsibility will be to oversee and retrieve overdue payments from clients holding personal loans. This requires visiting customers at their premises to ensure loan payments are made punctually, while upholding professionalism and compliance with company policies.

Primary Duties

• Conduct field visits to customer addresses to follow up on overdue payments.
• Practice ethical and fair debt collection by adhering to company SOPs, legal directives, and codes of conduct during interactions.
• Begin fieldwork promptly in the morning, maintaining work hours between 8 AM and 7 PM, demonstrating dedication, sincerity, and integrity.
• Accurately record timely feedback and update any new customer details using the company’s application.
• Meet weekly and monthly collection targets as assigned.
• Regularly update repayment statuses and promptly report any field-level challenges to the Field Collection Manager in a professional manner.

Candidate Requirements

• Any academic qualification is acceptable.
• Possess 1 to 5 years of experience in collections, sales, or field operations roles.
• Fluent communication skills in the local language are mandatory.
• Take ownership of work efficiency and timely task completion.
• Basic understanding of loan processing and documentation as covered during training.
• Strong organizational, time management, and prioritization skills to manage tasks and visits effectively.