F&B Service Expert

Overview

This role goes beyond simply serving food to guests; it involves crafting a memorable and unique experience that extends beyond just the meal and beverages. F&B Service Experts proactively offer an array of services to enhance guest enjoyment. Whether setting tables, coordinating with the kitchen, engaging with and serving guests, or maintaining work and storage areas, these professionals integrate service interactions as part of the overall guest experience.

Key Responsibilities and Work Environment

Regardless of position, the fundamentals for success include ensuring a safe work environment, adhering to company procedures and guidelines, upholding quality standards, and maintaining a professional appearance and communication style. The role demands constant physical activity, including standing, sitting, walking for extended periods, navigating uneven or sloped surfaces, and occasionally slippery floors. Service Experts carefully review menus for accuracy and engage in various tasks such as moving, lifting, carrying, pushing, and placing items weighing under 50 pounds without assistance. They must be able to reach high areas, bend, squat, twist, stretch, and stoop. Performing these tasks effectively is critical to guest satisfaction and smooth hotel operation.

Preferred Aptitudes

• Education: High school diploma or equivalent (General Educational Development certificate).
• Relevant Work Experience: Less than 1 year in a related role.
• Supervisory Experience: Not required.
• Licenses or Certifications: None required.

Company Commitment

The company is dedicated to equal opportunity employment, fostering an inclusive environment where diversity among associates is valued and celebrated. Non-discrimination policies include disability, veteran status, and other legally protected characteristics.

As part of the Westin brand, there is a focus on empowering guests to regain control and improve wellbeing during travel, striving to be the leading wellness brand in hospitality. Ideal candidates are passionate, active, wellness-minded, optimistic, and adventurous. Employees are supported to bring their best selves to work and pursue purpose within a global team.