Family Store Assistant

About the Family Stores

The Salvation Army operates over 130 Family Stores offering a variety of quality donated goods including clothing, furniture, linens, and homewares. Each day is unique, with a diverse range of customers and different donated items arriving regularly, creating a dynamic retail environment.

Role Overview

The Family Store Assistant plays a vital role in the success of the store by ensuring excellent customer and donor experiences that encourage repeat visits. This position requires adaptability, attention to detail, and the ability to manage a fast-paced environment with high stock volumes. Responsibilities include both customer interaction and back-of-house processing.

Key Responsibilities

• Deliver exceptional service to customers and donors.
• Receive, sort, price, and display donated merchandise effectively.
• Handle sales transactions, money management, and accurate end-of-day cash reconciliation.
• Maintain store presentation, stock levels, and tidiness as part of a collaborative team effort.
• Adhere to policies and procedures including health and safety requirements and audit controls.
• Support a positive store culture and undertake general duties within the Family Stores as needed.

Person Specification

• Strong customer service capabilities with sound judgment and ability to manage challenging situations calmly.
• Resilient, positive team player who relates well to diverse individuals.
• Physically able to perform regular lifting as part of daily responsibilities.
• Proficient with retail technologies such as point-of-sale systems and tablets.
• Self-directed with the ability to prioritize tasks efficiently under pressure.
• Effective communicator in both spoken and written forms.
• Ethical, respectful, honest, and transparent in work practices aligning with The Salvation Army’s values.
• Adheres to set procedures while applying sound judgment and initiative when required.
• Eligible to work in New Zealand; employment contingent on satisfactory Ministry of Justice clearance/police check.

Working Hours and Conditions

This is a full-time permanent position with 40 hours per week. The role involves working a varied roster from Monday through Saturday and may include some public holidays.

Compensation and Benefits

• Starting hourly rate of NZD 28.95.
• An additional week of Salvation Army leave awarded annually on July 1.
• Access to free confidential counselling services to support wellbeing.
• Subsidized flu vaccinations.
• Discounted medical insurance through Southern Cross.
• TSA discount card providing savings at several retail outlets including Beaurepairs, Noel Leeming, Placemakers, and Torpedo7.
• Employment within a respected national organisation with opportunities for growth and development.
• Engagement in a varied and fast-paced role alongside a supportive and enthusiastic team.
• Opportunity to make a positive impact in the community.

Additional Information

Candidates should be adaptable, energetic, self-motivated, and committed to The Salvation Army’s mission of caring for people, transforming lives, and reforming society. This organization is an equal opportunity employer embracing workplace diversity.

Applicants with Schedule 2 convictions under the Children’s Act 2014 must provide an Exemption Certificate for core children’s work or undergo internal assessment for other roles.

The Salvation Army is an evangelical Christian church and human services provider. The successful candidate should be able to align with the organization’s mission and values.