Facilities Manager

About Singtel and the Role

Singtel is pioneering an AI-first telecommunications future, connecting individuals, enterprises, and communities worldwide through trusted networks and innovative digital services including 5G+, AI, cloud, cybersecurity, and data centers. The company aims to empower millions by developing critical digital infrastructure and AI-enabled solutions across diverse sectors.

Key Responsibilities

• Oversee daily operations of facilities across designated Singtel sites, ensuring that all building systems and critical infrastructure are consistently reliable and operational.
• Continuously monitor essential facilities systems such as power supplies, UPS, cooling mechanisms, environmental controls, and Building Management Systems (BMS).
• Coordinate and manage both preventive and corrective maintenance tasks, planned shutdowns, and resolve technical issues with service providers and internal stakeholders.
• Handle incidents related to facilities operations, including escalation processes, conducting root cause analyses, implementing corrective actions, and restoring services promptly.
• Evaluate and oversee the performance of Managing Agents and service providers to ensure compliance with agreed service levels and maintenance standards.
• Ensure all facility operations comply with fire safety, workplace safety, building codes, and relevant regulations.
• Maintain accurate documentation of facilities, asset inventories, operational reports, and support audits both internal and external.
• Manage and respond effectively to facilities-related customer requests, liaising with internal teams and external parties.
• Support budgetary operations including operating and capital expenditure tracking and financial procedures related to facilities management.
• Identify and pursue opportunities to enhance BMS efficiency, maintenance reliability, energy conservation, and overall operational effectiveness.
• Participate in facility-related projects, promote sustainability initiatives, and implement energy-saving programs.
• Engage in change management by coordinating approvals for site and system modifications.

Qualifications and Skills

• Possess a Degree or Diploma in Mechanical Engineering, Electrical Engineering, Facilities Management, or an equivalent field with applicable facilities management experience.
• Strong understanding and working knowledge of Building Management Systems (BMS), Environmental Monitoring Systems, electrical distribution networks, and Air Conditioning & Mechanical Ventilation (ACMV) systems.
• Demonstrate excellent analytical, troubleshooting, and problem-solving abilities, with adaptability to evolving operational priorities.
• Capable of working independently while collaborating effectively with internal teams, customers, and service providers.
• Effective verbal and written communication skills for coordinating and engaging multiple stakeholders.
• A proactive approach towards implementing operational improvements, reliability enhancements, and efficiency gains.
• Experience in leadership, mentoring, or coaching of team members. Telecom or other critical facilities exposure is advantageous.