Facilities Manager

About the Role

The Facilities Manager will oversee the day-to-day operations and administration of facilities, ensuring these spaces are properly maintained, efficient, and aligned with the requirements of clients. This position requires excellent leadership and organizational skills, solid knowledge of facility management principles, and a strong customer service orientation.

Key Responsibilities

• Supervise daily facility operations, including maintenance, repairs, and responding to service requests promptly.
• Maintain cleanliness, safety, and overall upkeep of the facilities to ensure a secure environment for users and visitors.
• Design and enforce preventive maintenance schedules to reduce equipment failures, prolong asset longevity, and minimize downtime.
• Coordinate timing and execution of maintenance and repair work with vendors and internal teams to guarantee efficient completion.
• Manage relationships with service providers and negotiate contracts related to maintenance and facility services.
• Carry out frequent inspections and audits to detect maintenance requirements, safety risks, and potential enhancements.
• React swiftly to facility emergencies and incidents to minimize operational disruption.
• Work closely with clients to get a clear understanding of their facility needs and deliver appropriate solutions.
• Administer facility budgets, monitor expenditures, and ensure operational cost-effectiveness.
• Handle monthly invoicing for contracted services and additional requests, ensuring timely payment collection.
• Analyze facility performance data to identify improvement areas and implement corrective strategies.
• Ensure all facility operations comply with regulatory standards, building codes, and safety guidelines.
• Promote sustainable initiatives focused on energy conservation and environmental responsibility.
• Maintain comprehensive facility documentation including maintenance logs, operational procedures, and emergency plans.
• Lead and motivate the facilities management team to foster a cooperative and productive workplace ambiance.
• Report facility management activities, progress, and key performance indicators to senior management regularly.
• Stay updated on current trends, technology advancements, and best practices in facilities management.
• Prioritize exceptional customer service by addressing client concerns professionally and promptly.
• Adhere rigidly to company policies, including health and safety protocols.

Qualifications and Experience

• Bachelor’s degree in Engineering, Facilities Management, Business Administration, or a closely related discipline. Equivalent certifications or a relevant educational/experience combination will be considered.
• Demonstrated proven experience managing facilities, ideally within a service-oriented business environment.
• Strong knowledge of the concepts, methodologies, and regulatory standards that govern facility management.
• Superior organizational and time management capabilities with the capacity to effectively handle multiple priorities.
• Experience building and maintaining positive relationships with clients, suppliers, and other stakeholders.
• Competency in using facility management software and related digital tools.
• Fluency in both Arabic and English languages, written and spoken.